What are the responsibilities and job description for the ServiceNow Product Owner position at Tandym Group?
A leading New York City education organization is seeking a ServiceNow Product Owner to own the strategy, roadmap, and value delivery of the ServiceNow platform, with a primary focus on reporting, analytics, and business process optimization. This role ensures ServiceNow is designed to drive insight, automation, and measurable outcomes across Technology, HR, and enterprise partners.
***This is a long-term contract opportunity with a potential to convert to a permanent role, with an in-office requirement three days per week in Downtown Manhattan***
Responsibilities:
- Own the ServiceNow product vision, roadmap, and success metrics
- Govern platform standards, data quality, reporting consistency, and change management
- Design and maintain executive and operational dashboards, KPIs, and data models
- Leverage ServiceNow reporting and Performance Analytics to identify trends, gaps, and optimization opportunities
- Evaluate and redesign enterprise processes using ServiceNow workflows and automation
- Reduce manual effort, improve cycle times, and enhance the employee experience
- Provide hands-on oversight of configuration to ensure alignment with product and process intent
- Manage releases, environments (DEV/UAT/PROD), and platform hygiene
- Act as a strategic partner to cross-functional teams, translating business needs into platform solutions
- Support enterprise initiatives (e.g., new school openings) through scalable workflows and reporting
- Perform other duties, as needed
Qualifications:
- 5 years of hands-on ServiceNow experience
- Bachelor's Degree
- Proven experience owning enterprise workflows, dashboards, and KPIs
- Strong analytical skills with a track record of driving process improvements through data
- Excellent communication and stakeholder management skills
Desired Skills:
- Reporting and Performance Analytics experience
Salary : $70 - $90