What are the responsibilities and job description for the Retail Operations Coordinator position at Tandy Leather Factory?
The Retail Operations Coordinator coordinates the day-to-day activities, communications, resources, and projects that help stores run effectively and consistently. Working closely with the Retail Operations Manager, field leaders, and cross-functional partners, this role takes ownership of assigned work, resolves routine operational needs, and ensures timely follow-through. The coordinator also identifies opportunities to improve processes and simplify work for store teams.
JOB TITLE: Retail Operations Coordinator
REPORTS TO: Retail Operations Manager
LOCATION: Fort Worth, TX | In office 4–5 days per week
RESPONSIBILITIES- Serve as a point of contact for routine operational questions from stores and field leaders, resolving requests within established guidelines and coordinating with appropriate partners through completion.
- Prepare and distribute routine retail communications, gathering input from partners and ensuring messages are clear and timely.
- Create and update standard operating procedures, training materials, reference guides, and operational manuals in partnership with the Retail Operations Manager and subject matter experts.
- Maintain retail documents, spreadsheets, directories, databases, and operational records, ensuring information is accurate, current, and accessible.
- Prepare recurring operational reports, maintain tracking tools, validate data, and highlight trends or gaps requiring attention.
- Gather store and field feedback, identify recurring issues, and recommend practical improvements that simplify work and strengthen execution.
- Coordinate assigned projects and operational rollouts by organizing materials, tracking timelines and deliverables, communicating progress, and escalating barriers or delays to the Retail Operations Manager.
- Organize meeting materials and operational updates, document decisions, and track action items through completion.
- Coordinate retail supply ordering and replenishment, monitor supply levels, track orders and expenses, and resolve delivery or availability issues with vendors and partners.
- Manage multiple priorities independently within agreed deadlines and complete additional responsibilities and special projects as assigned.
- 3-5 Years Experience in retail operations, store operations, project coordination, or a related administrative or operational support role.
- Strong organization, attention to detail, time management, and follow-through across multiple priorities.
- Clear written and verbal communication skills, including the ability to create practical store-facing materials.
- Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint; ability to learn new systems and maintain accurate reports and records.
- Practical problem-solving skills, initiative, and sound judgment about when to resolve an issue or escalate it.
- Ability to work independently, collaborate across functions, handle confidential information with discretion, and adapt to changing business needs.
Equal Employment Opportunity
Our Company is committed to equal employment opportunity in all aspects of employment. We will not discriminate against employees or applicants for employment on any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, marital status, sexual orientation, national origin, physical and/or mental disability, age, creed, arrest records, genetic predisposition or carrier status, and/or participation in lawful activities outside the workplace.
ABOUT TANDY
Tandy Leather Factory, Inc., (http://www.tandyleather.com), headquartered in Fort Worth, Texas, is a specialty retailer of a broad product line including leather, leatherworking tools, buckles and adornments, leather dyes and finishes, saddle and tack hardware, and do-it-yourself kits. Tandy Leather distributes its products through its 100 North American stores located in 42 US states and 7 Canadian provinces, and one store located in Spain. Its common stock trades on the Nasdaq Capital Market with the symbol "TLF".
Salary : $55,000 - $60,000