What are the responsibilities and job description for the Distribution Center Manager Outbound position at Tandy Leather Factory?
DISTRIBUTION CENTER OPERATIONS MANAGER (OUTBOUND)
Make Your Mark™ with Tandy Leather! Do you want to be a leader on a distribution center team that is the hub of our worldwide business? From receiving new products to distributing them throughout the world to our stores and customers, our distribution center Managers keep Tandy running!
As a Manager on our DC team, you’ll enjoy a high level of responsibility with the ability to make a difference, a fast-paced and dynamic working environment, competitive compensation, paid Holidays and PTO, and so much more! This is an exciting time to be joining, as we upgrade our technology and recently moved to a brand-new state-of-the-art facility at a desirable location in Benbrook, Texas.
Our Manager roles are full-time positions involving the management and oversight of substantial teams of DC associates. When you join our talented and diverse Distribution Center team, you are joining a heritage brand with more than 100 years of expertise in the field of leathercraft as we enter the next chapter in a new home. Sound like a team you’d like to help lead?
ABOUT TANDY LEATHER - Tandy Leather Factory, Inc. (http://www.tandyleather.com), now headquartered in a brand new facility in Benbrook, TX (just outside Fort Worth), is the largest specialty retailer and a go-to resource for generations of leather workers. Our broad product line includes leather, leatherworking tools, buckles and adornments, leather dyes and finishes, saddle and tack hardware, and do-it-yourself kits; we also provide classes and other teaching resources. An institution in the Fort Worth area since 1919, Tandy Leather distributes its products through its 100 retail stores located in 40 US states, 6 Canadian provinces, and one in Spain (from which we ship our products throughout Europe). As a century-old brand, Tandy has a deep respect for tradition, but we also embrace change, new trends, and new ways to create. From store to distribution center to corporate, Team Tandy works collaboratively every day to ensure our customer's experience is always consistent no matter how they choose to shop at Tandy.
ABOUT THE POSITION: DISTRIBUTION CENTER OPERATIONS MANAGER (OUTBOUND) – The Distribution Center Outbound Operations Manager leads and develops the outbound team, ensuring accurate, efficient, and cost-effective order processing and shipment of merchandise to more than 100 retail stores. This hands-on role oversees all outbound functions—including picking, packing, shipping, and quality control—while driving operational excellence through industry best practices and continuous process improvement. The manager is accountable for meeting productivity and efficiency KPIs, implementing workflow improvements, and fostering a culture of safety, accountability, and high performance. This role is responsible for actively leading, coaching, and mentoring team members to achieve and sustain exceptional individual and team performance.
KEY RESPONSIBILITIES:
Outbound (Picking, Packing & Store Shipments)
Oversee the picking and packing of store orders in alignment with replenishment schedules, ensuring all shipments to retail locations are accurate, on time, and cost-efficient.
Team Leadership & Shift Supervision
Lead, mentor, and support a team of about 15 associates, fostering a culture of accountability, safety, and continuous improvement. Plan labor needs, assign daily tasks, and provide hands-on coaching to team leads and associates to develop skills and enhance performance. Ensure thorough onboarding, position-specific and safety training, and ongoing compliance with Tandy’s policies and procedures, while actively engaging and motivating the team to achieve productivity and quality goals.
Quality Control & Compliance
Manage rigorous checks for order accuracy, product condition, and label verification, ensuring full compliance with internal quality standards and all retailer and vendor requirements.
Safety
Oversee and maintain a safe and clean working environment and implementing and training in safety protocols .
Process Improvement & Warehouse Metrics
Monitor and analyze key performance indicators—such as pick accuracy, order fill rate, and time to ship—to track productivity and service levels. Proactively identify bottlenecks and process inefficiencies, then lead cross-functional continuous improvement initiatives to enhance speed, accuracy, and cost efficiency while fostering a culture of data-driven decision making and accountability.
Cross-Departmental Communication
Foster strong cross-department communication by partnering with teams across DC operations, merchandising, and store operations to align schedules, share key performance insights, and drive continuous improvement in outbound performance.
Special Projects
Undertake additional initiatives and projects as assigned.
REQUIREMENTS
- Experience & Leadership
- 3–5 years of warehouse supervision/management experience leading a sizeable team of associates in a retail distribution or similar high-volume environment.
- Proven record of coaching, mentoring, and developing teams to achieve productivity, accuracy, and efficiency KPIs in a deadline-driven setting.
- Demonstrated ability to foster engagement, accountability, and a culture of continuous improvement.
- Operational Expertise
- Hands-on experience with store order fulfillment, retail cycle replenishment, and seasonal throughput planning.
- Proficiency with standard warehouse equipment (e.g., forklift, pallet jack, scissor lift) and ability to train and certify team members.
- Familiarity with WMS platforms, barcode scanning, and shipment methods (LTL, parcel) to ensure accurate, timely, and cost-effective deliveries.
- Strong working knowledge of warehouse layouts, safety protocols, and regulatory compliance standards, with a track record of successful implementation.
- Collaboration & Communication
- Excellent written and verbal communication skills, with the ability to collaborate across departments such as Purchasing, Transportation, and Retail Operations to resolve issues and align priorities.
- Skilled at clear, proactive communication with all levels of staff and management to ensure timely completion of duties and accurate reporting of issues.
- Technical Skills
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and the ability to quickly learn and adapt to new technology systems.
- Personal Attributes
- Highly organized, detail-oriented, and capable of managing multiple priorities with a strong work ethic and commitment to accuracy and high productivity.
- Self-motivated, innovative, and eager to identify “better ways” to improve processes and efficiency.
- Willingness to learn multiple functions and cross-train as needed.
- Education & Physical Requirements
- High school diploma or GED required; bachelor’s degree preferred.
- Reliable transportation, excellent attendance, and punctuality.
- Ability to bend, walk/stand for 8 hours, and lift 30–50 lbs.
- Comfortable working in environments with dust, dirt, and occasional exposure to hazardous materials (with appropriate safety measures).
TLF offers great benefits and a competitive compensation package:
- Air conditioned/climate-controlled warehouse; moving soon to a brand-new location.
- Competitive compensation – strong pay for performance culture.
- Regular Incentive Bonus Programs – based on performance and productivity, a great way to grow your pay!
- Paid Holidays – 10 paid holidays available on day one of employment.
- Paid Time Off – beginning at 30 days of employment.
- Comprehensive health care coverage options: medical, dental, vision plus life and disability insurance
- 401(k) Plan – company matched
- Employee discounts on our products
- And much, much more!
Salary of $75,000-80,000 per year based on experience/certifications.
We consider all qualified applicants for employment, including those with Criminal Histories.
To learn more about Tandy Leather, please visit our website: www.tandyleather.com.
EQUAL EMPLOYMENT OPPORTUNITY
At Tandy, our diversity is our strength, and we are committed to creating a safe and inclusive workplace for all employees regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Tandy is proud to be an equal-opportunity employer.
Salary : $75,000 - $80,000
