What are the responsibilities and job description for the Application Support Analyst position at tandigm?
Tandigm is hiring an Application Support Analyst to serve as a subject matter expert for our data applications and to help keep our Population Platform running reliably in production. This role partners closely with internal teams and external vendors to ensure day-to-day operational stability and responsive support for customers and integrations.
In this role, you will be ultimately responsible for the support of all production application support operations by troubleshooting issues, delivering bug fixes and minor enhancements, and supporting configuration management and releases. You will coordinate third-party resources and vendor relationships, support Tandigm’s customer base and custom integrations, and communicate effectively in cross-functional meetings while advocating for application support best practices. You will also recommend and help implement operational strategies that strengthen the health and welfare of Tandigm’s data tools, applications, and core business operations.
Essential Functions
- Day to day application operations including ticket triage and closure of internal and external customer requests
- Ensures assigned Support tickets are managed in a timely fashion and meet or exceed SLAs.
- Create, document, maintain and ensure compliance of standard operational practice
- Participate in stakeholder meetings amongst internal and external customers to prioritize and shepherd work requests through standard workflows amongst competing priorities
- Consistently exhibits behavior and communication skills that demonstrate Tandigm Health’s commitment to superior customer service, including quality, care and concern with all internal and external customers.
- Develops effective, collaborative relationships with internal Tandigm teammates and external providers, practice staff, and payers.
- Possesses strong computer skills and skillset with Microsoft Office applications (Excel, Outlook, and PowerPoint) and Smartsheet.
- Uses, protects, and discloses Tandigm’s patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
- Supports and participates in process and quality improvement initiatives.
- Performs additional duties as opportunities arise.