What are the responsibilities and job description for the Remote Medical Assistant position at Tandem?
Why you should join us
Tandem is a generational opportunity to rethink how we bring new therapies to market, and our path to doing so is significantly de-risked – we have:
- Exponential organic growth: We have product-market fit and are growing rapidly through word-of-mouth. Tandem supports thousands of patients every day, is doubling doctor users every quarter, and is working with the largest biopharma companies in the world.
- An AI-first business model: Our approach is distinctly enabled by AI, but our business will get stronger (not commoditized) as foundation models improve. We are building durability through two-sided network effects that will compound over time.
- Top tier investors: With the traction to support conviction in our model, we raised significant funding from investors (Thrive Capital and General Catalyst) to build an exceptional team of engineers and operators.
Our number one priority is scaling to market demand. We are looking for individuals who are high horsepower, high throughput, and hyper resourceful to help us increase capacity and grow. We move fast and need to move faster.
About the role
This role will support execution of workflows and operational processes that enable Tandem to fulfill its mission of expediting access to critical medications. The work involves direct interaction with systems and procedures that affect the experience of both patients and providers.
The position is entry-level and requires quickly learning and applying complex operational processes. It involves regular engagement with real-world healthcare scenarios, particularly around prescription access and coordination. The role offers exposure to the challenges and pace of an early-stage company and provides a valuable opportunity to develop a detailed understanding of how the U.S. healthcare system operates from an operational perspective.
This is a remote contractor (40 hours / week) position, and we are looking for candidates who can start immediately.
If you join, you will:
- Immerse yourself in complex, medical workflows, and directly interface with patients and providers
- Become an expert in the world of medication access, ranging from how every relevant type of health insurance process works to how GoodRx coupons work under the hood
- Work with doctor’s offices, insurance companies, nonprofit foundations, and pharmacies to help get prescriptions processed efficiently
- Master proprietary software tools to execute operational workflows efficiently, while continuously adapting and optimizing processes
We’ll be most excited if you:
- Have experience in a healthcare operations role that includes prior authorization work (e.g. medical assistant, pharmacy technician) or have demonstrated strong performance across pre-med coursework
- Have experience in a role that requires operational rigor and outcome ownership
- Know how to deal with ambiguous problems and effectively resolve
- Able to master new complex technology tools quickly and work with data
This is a list of ideal qualifications for this position. If you don't meet every single one of them, you should still consider applying! We’re excited to work with people from underrepresented backgrounds, and we encourage people from all backgrounds to apply.
Working with us
We run as a high-trust environment with high autonomy, which requires that everyone is fully competent and operates in line with our principles:
- Commit to audacity. "Whether you think you can, or you think you can't – you're right.”
- Do the math. Be rigorous, assume nothing.
- Find the shortest path. Use hacks, favors, and backdoors. Only take a longer road on purpose.
- Spit it out. Be direct, invite critique, avoid equivocation – we want right answers.
- Be demanding and supportive. Expect excellence from everyone and offer help to achieve it.
- Do what it takes to be number 1. We work hard to make sure we win.
Tandem is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.