Patient Account Representative

Duties and Responsibilities:

• Demonstrates superior customer services skills, including but not limited to:
• Interacts with all internal and external customers in a caring and respectful manner.
• Answers telephone, responds to messages/inquiries and routes calls in a timely and polite manner.
• Communicates with patients and their families in a courteous, professional, cooperative and mature manner both in-person and over the telephone.
• Accepts patient payments at time of registration and/or at check-out, and provides receipt.
• Posts payments to patient accounts in the computer system.
• Maintains security of cash drawer at all times.
• Balances and reconciles all money collected daily.
• Makes referral to Financial Counselor for counseling and payment plan, as appropriate.
• Gives patient Medicaid Application if patient's income suggests that they may be eligible.
• Makes referral to Resource Specialist for assistance, as appropriate.
• Responds to patient requests for sliding fee applications, by appointment or walk-ins.
• Counsels patients on correct completion of sliding fee application and supplementary documents needed.
• Reviews completed sliding fee applications prior to submission to PAR II for eligibility determination, making sure the application is complete and that all documents have been provided.
• Enters and updates patient demographic and financial information into computer system with a high rate of accuracy.
• Researches bad addresses to obtain a good address for returned mail.
• Scans relevant patient information into the Practice Management System.
• Rotates between workstations assigned to PARs.
• Assists patients with questions as appropriate, or refers to appropriate person for assistance.
• Participates in orientation/training of new team members as requested by supervisor.
• Cross-trains and works in other areas, as applicable.
• Performs other duties as assigned.

Front Desk-Specific Duties and Responsibilities (as applicable):

• Explains, provides, and collects medical release forms for patients.
• Escorts visitors to the clinical area as needed.
• Collects patient forms, documents, and assigns to correct designation.
• Collects lab specimens and transports them to the lab.
• Check in and registers all pre-registered patients.
• Creates patient cases for refills or notifies clinical staff as needed.
• Distributes patient appointment cards.
• Creates new patient charts in the EMR.
• Distributes new patient welcome packets.
• Schedules appointments for nurse visits.
• Opening and closing duties such as working after hours to escort patients to the door and lock/unlock the door.
• Communicates with staff to assist patients with their needs

Department-Specific Duties and Responsibilities (as applicable):

• Obtains authorization and submits paperwork for Best Chance and Wise Woman as appropriate.
• Obtains authorizations for surgeries, procedures and OB visits
• Initiates Global letters for maternity

Qualifications:

Education/Experience:

• High School Diploma or equivalent required.
• One to two (1-2) years previous medical office or related experience preferred.

To learn more about Tandem Health and our benefits, please click the links below.

https://tandemhealthsc.e3applicants.com/about-us/benefits-trial

https://www.youtube.com/watch?v=hBp2prlwAxw&t=9s