Information Technology Help Desk Technician

Job Summary:

We are seeking a knowledgeable and motivated IT Technician to join our growing IT team. The IT Technician will provide technical support to end users, assist with the deployment and maintenance of hardware and software, and help manage key systems including networking infrastructure, VoIP, IP cameras, workstations and mobile devices. This role will serve as an escalation point for end-user support and will play a key role in maintaining and improving our IT infrastructure. The ideal candidate should be comfortable working in a fast-paced environment, have strong communication skills, and deliver excellent customer service to both technical and non-technical users

Key Responsibilities

• Provide technical support for end users via phone, email, or in person
• Troubleshoot and resolve hardware and software issues in a Windows environment
• Deploy and configure hardware for end users including desktops, laptops, mobile devices, and printers
• Assist in maintaining and troubleshooting network infrastructure including routers, switches, access points, and firewalls
• Maintain asset inventory and ensure compliance with IT policies and procedures
• Support and manage communication and surveillance systems, including VoIP phone systems, IP camera systems, and mobile device management (MDM) platforms
• Creating and maintaining user accounts in Microsoft 365/Active Directory
• Document technical procedures, system configurations, and best practices
• Assist in the administration and support of the company’s ERP system
• Collaborate with other IT staff to implement system upgrades and improvements

Qualifications:

• Bachelor of Science in Information Systems, Information Technology, Cybersecurity, or related field
• Relevant certifications may substitute for formal education such as CompTIA A , CompTIA Network , CompTIA Security , Cisco CCNA
• 2-5 years of experience in an IT support role or similar
• Strong knowledge of networking concepts (OSI Model, TCP/IP, DNS, DHCP, VLANs, routing, switching)
• Experience working with Microsoft 365 including Exchange, SharePoint, and Teams
• Familiarity working with ERP systems (e.g., SAP, Deacom, NetSuite, Microsoft Dynamics)
• Excellent troubleshooting, problem-solving, and analytical thinking skills
• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users
• Ability to work independently, perform research, and manage multiple priorities
• Self-motivated with a strong desire for continuous learning and professional growth in the IT field

Tandem Foods is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.