Chief Executive Officer

Company Description

Tandem Behavioral Health is dedicated to providing accessible, compassionate, high-quality mental health and addiction treatment. Our multidisciplinary team of licensed professionals offers both secure virtual therapy and in-person recovery services. We operate our Partial Hospitalization Program (PHP) and Intensive Outpatient Program (IOP) to support those navigating substance use and co-occurring mental health challenges. We also offer Substance Use Case Management and Peer Recovery Support Services. Our mission is to transform behavioral health access and care for adults across Virginia through a holistic approach.

Position Summary

The Chief Executive Officer (CEO) serves as the senior strategic and operational executive for Tandem Behavioral Health, overseeing and aligning operations across Virginia sites: the substance abuse specialty practice (Roanoke) and other de novo (new) practices planned in the future. The CEO ensures operational excellence, efficiency, and compliance while upholding Tandem Behavioral Health’s mission to provide accessible, compassionate, and evidence-based behavioral health care. 

This role drives growth, integration, and innovation across service lines, ensuring consistent delivery of compassionate, evidence-based behavioral health care. The CEO directly supervises the Clinic Director of Operations, collaborates with clinical and administrative leaders in other sites, and leads the strategic development of new markets and service expansion (de novo projects). 

As a senior leader, the CEO partners closely with the owner to execute the organization’s long-term vision, maintain financial sustainability, and foster a culture rooted in empathy, accountability, compassion, and collaboration. 

Key Duties & Responsibilities:

Executive Operations Leadership 

• Provide overall operational leadership across all sites, ensuring consistency, quality, and efficiency. 
• Oversee the Clinic Director of Operations and provide executive-level support, coaching, and accountability. 
• Develop and monitor Key Performance Indicators (KPIs) across sites; report results to the owner and/or Board/Leadership. 
• Lead operational planning, forecasting, and budgeting processes to ensure fiscal responsibility. 
• Serve as a key partner to the owner in business development initiatives, expansion planning, and strategic partnerships. 
• Ensure effective resource allocation, staffing models, and operational alignment across both locations. 
• Conduct onsite visits to practice sites to oversee operations, meet with staff, and ensure alignment. 

Compliance & Risk Management 

• Ensure compliance with Virginia Medicaid, DBHDS, OSHA, HIPAA, and all state and federal regulations. 
• Oversee audits, inspections, and accreditation processes for both practices. 
• Maintain enterprise-level risk management systems to identify, mitigate, and resolve compliance or safety issues. 
• Provide oversight and guidance on client safety incidents, grievances, and investigations. 

Clinical & Program Support 

• Provide executive oversight of clinical programming, ensuring services meet quality standards and regulatory requirements. 
• Support Clinical Directors and Supervisors in aligning clinical care models across sites. Ensure that staff receive appropriate supervision, training, and professional development. 
• Monitor quality improvement initiatives and outcomes related to client care. 

Human Resources & Talent Development 

• Collaborate with HR leadership on recruiting, retaining, and developing qualified staff across both practices. 
• Promote a positive organizational culture centered on empathy, accountability, compassion, and collaboration. 
• Support succession planning and leadership development for key roles within the organization. 

External Relations & Business Development 

• Represent Tandem Behavioral Health at conferences, provider networks, and community engagement events. 
• Build and strengthen relationships with referral sources, payers, and community partners. 
• Partner with the owner to explore and implement growth opportunities, new programs, and innovative service lines. 

Qualifications:

Educational Background 

• Master’s degree (preferred) in Healthcare Administration, Business Administration (MBA), Social Work, Counseling, Psychology, or a related behavioral health discipline. 
• Clinical licensure (e.g., LPC, LCSW, LMFT, or RN) can be a plus- but not always required if strong in operations with experience in Behavioral Health. 

Experience:

• 5–10 years of leadership experience in healthcare operations, with at least 3–5 years in behavioral health or substance use disorder treatment settings. 
• Demonstrated success managing Medicaid/MCO contracts, credentialing, and reimbursement models. 
• Experience overseeing compliance with state regulations (DBHDS in Virginia), OSHA, HIPAA, and HR policies. 
• Strong background in staff management, including recruitment, retention, training, performance improvement, and corrective action. 
• Experience in fiscal management: budgeting, payroll, forecasting, and cost containment. 
• Proven track record of scaling clinical operations (adding new programs, telehealth services, or geographic expansion). 

Skills & Competencies:

Knowledge & Skills 

• Deep understanding of behavioral health regulations and accreditation standards (e.g., CARF, Joint Commission, DBHDS, Medicaid). 
• Proficiency in EHR systems, data reporting, and operational dashboards. 
• Strong knowledge of Medicaid billing codes, CPT/HCPCS codes, and reimbursement processes. 
• Excellent skills in strategic planning, program development, and performance metrics. 
• Strong communication, conflict resolution, and organizational leadership skills. 
• Familiarity with risk management and quality improvement initiatives. 
• Ability to balance clinical priorities with business/financial sustainability. 

Leadership Competencies 

• Hands-on leader who can translate strategy into daily operations. 
• Ability to work closely with Clinic Director, and other leaders to drive organizational growth. 
• Demonstrates accountability, presence, and consistency in supporting staff. 
• Skilled in community engagement, networking, and representing the organization at professional events. 
• Strong decision-making abilities under pressure. 
• Ability to establish and maintain a healthy work culture across sites, creating an environment that is healthy for staff. 
• Ability to stay abreast of the ever-changing regulations in Virginia, effectively communicate those changes, and ensure they are implemented across sites.  

Physical Demands and Work Environment  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools,    or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.  

Note 

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. 

Additional Job Application Terms

This job is part of LinkedIn’s Full-Service Hiring beta program. Eligibility is limited to candidates located in and performing services in the United States, excluding those based in Alaska, Hawaii, Nevada, South Carolina, or West Virginia.

We’re committed to making our hiring process as smooth and timely as possible, and we understand that waiting to hear back can add to the anticipation. If you’re a potential fit, our team will reach out within two weeks to progress you to the next stage. If you don’t hear from us in that time, we encourage you to explore other opportunities with our team in the future, and we wish you the very best in your job search.