Service Desk Specialist (Part-Time)

Job TitleService Desk Specialist (Part-Time) Agency Texas A&M University - Central Texas Department Information Technology Proposed Minimum Salary$15.00 hourly Job LocationKilleen, Texas Job TypeStaff Job Description The Service Desk Specialist provides positive customer experiences and solutions while supporting the Texas A&M University – Central Texas IT service desk. This position interacts with customers, provides comprehensive support for user accounts, provides basic IT support, maintains various documentation for the IT Department, escalates more complex problems and questions to Tier 2 and Tier 3 tech support, routes customers to the appropriate department when needed, follows up with customers, and ensures all requests are handled to the customers' satisfaction. This position reports to the IT Manager. A Presidential Proclamation issued on September 19, 2025, imposes a $100,000 fee on all new H‑1B petitions filed after September 21, 2025, and Texas A&M University–Central Texas will not pay this fee. Additionally, a moratorium issued by Governor Abbott on January 27, 2026, restricts the filing of new H‑1B petitions unless approved by the Texas Workforce Commission. Accordingly, if you will now or in the future require sponsorship for employment visa status this moratorium may affect our ability to employ you should you be selected as the final candidate. Applicants must be authorized to work for any U.S. employer. Responsibilities: Assist with the onboarding of student/staff/faculty accounts and ensure their credentials work on various platforms (i.e. Warrior Web, Canvas, University email, etc) Assist with locked accounts and password resets. Provide assistance to users for connecting to the eduroam wireless network, configuring email on personal devices (i.e. phones, tablets, laptops, etc), and showing them where to find additional support information on the website. Answer phone calls to the service desk, provide account assistance, and/or route to the correct department/person if needed. Answer basic hardware and software questions (i.e. “How do I…”) and perform basic troubleshooting on both University and personally owned devices. Assist faculty/staff with submitting support tickets for items that require escalation to Tier 2 or Tier 3 support. Issue out IT Department equipment as needed. Issue ID cards for student/staff/faculty. Enter service desk information into local knowledgebase software. Keep IT department guides and handouts up to date. Keep the IT department knowledge base and support documentation up to date with relevant information. Other duties or projects as assigned Education and Experience: High School Diploma or GED Two years of related experience in IT. Preferred Experience: Two years of experience in the operation of computer equipment and software. One year of experience in customer service. Knowledge, Skills, and Abilities: Excellent customer service and telephone skills. MS Windows, MS Office and email proficiency Basic understanding of computers Preferred: Mac OSX proficiency, experience with TAMUCT online services (i.e. Canvas, WarriorWeb, myCT, O365, etc) Work Schedule (Part-Time): This is a part-time position with a maximum of 19.5 hours per week. Work hours will be scheduled within the following availability windows and may vary based on operational needs. Monday–Thursday: 8:00 AM – 8:00 PM Friday: 8:00 AM – 5:00 PM Saturday: 12:00 PM – 6:00 PM Pay: $15.00/hr Registrations, Certifications, and Licenses: Valid Driver’s License Other Requirements: Extensive use of telephone and computer/keyboarding, sitting for long periods of time Work Location: This is not a remote position. The selected candidate will be required to work on campus. To Apply Please apply directly on our Texas A&M University-Central Texas Job Site. Please submit a cover letter, a resume, and the contact information of three professional references when applying for this position. All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check. Equal Opportunity/Veterans/Disability Employer. Thank you for your interest in a career at Texas A&M University - Central Texas! A Proud Member of the Texas A&M University System Texas A&M University-Central Texas was established in 2009 as a member of the Texas A&M University System, one of the largest systems of higher education in the nation. A&M-Central Texas is an upper-level institution, fully aligned with regional community colleges and offering quality bachelor's and master's degrees with an emphasis on access and affordability. The student population at A&M-Central Texas is diverse and growing, with more than 2,600 students currently enrolled. To accommodate both full and part-time students, classes are offered on the main campus in Killeen, at off-site locations like Fort Hood and the East Williamson County Higher Education Center in Hutto, as well as fully online. The University serves the Central Texas region with a growing range of academic programs that foster excellence and achievement. At A&M-Central Texas, employees are part of a mission-driven community that values innovation, growth, and well-being—backed by strategic investments in compensation, culture, and career development. For more information about A&M-Central Texas, visit www.tamuct.edu. Campus Photos TAMUCT Mission, Vision, and Values TAMUCT Homepage The Office of Human Resources Benefits Summary Insurance Premiums Employee Assistance Program University Holidays Employee Directory In accordance with Title IX of the Educational Amendments Act of 1972 and System Policy 08.01.01, Civil Rights Compliance, Texas A&M University Central Texas does not discriminate on the basis of sex in its education programs and activities, including admission and employment. Texas A&M University-Central Texas is an Equal Opportunity/ Veterans/ Disability Employer. If you need assistance in applying for this job, please contact (254) 519-8610.