Director of Admissions Processing

Job TitleDirector of Admissions Processing Agency Texas A&M University - San Antonio Department Office Of The Registrar Proposed Minimum SalaryCommensurate Job LocationSan Antonio, Texas Job TypeStaff Job Description The Director of Admissions Processing provides strategic oversight and leadership for all admissions processing operations, including application intake, document management, transcript evaluation, and decision workflows. This role ensures compliance with institutional policies and regulatory requirements, supervises staff, and drives process improvements to enhance efficiency and data integrity. The position collaborates with campus partners to support enrollment goals, optimize systems (e.g., Banner), and ensure a high-quality applicant experience. Responsibilities: Direct the processing of applications and documents to expedite the evaluation and admission decision-making for undergraduate applicants, international applicants, and other applicant groups as relevant. Manage application and document intake and storage using Laserfiche and BANNER ERP and supporting software, including, when needed, development and implementation of rules, processes, data mapping as required, updating and testing for system upgrades. Stay abreast of federal, state, and local regulations, demographics and employment trends to determine impact on admission to the university. Attend multi-departmental meetings and serve on committees responsible for coordinating and maintaining data. Lead the Admissions Processing Team in crafting individual and team goals and targets that serve prospective students, achieve enrollment targets, and develop highly capable staff and monitor and assess goal achievement. Evaluate staff work performance based on data driven outcomes Manage, evaluate, and refine Undergraduate Admissions operational processes and procedures. Serve as the data steward for Undergraduate Admissions Processes and partner with IT, to recommend and operationalize new technologies to meet enrollment objectives. Manage and update ApplyTexas, and third-party admissions application systems and settings. Supervises and trains unit staff. Responsible for assigning staff to projects and includes the participation in the recruitment, supervision and development of staff, performance evaluations and performance management. -Plans and directs workflow. -Investigates complaints and resolves problems. -Reviews, recommends, and implements policy changes and initiates process changes. -Provides input for annual budgets. -Directs the preparation of reports for administration. Provides ongoing technical expertise which utilizes an advanced knowledge and understanding of the SIS and other enrollment systems by troubleshooting and working with vendors to resolve issues and/or request expanded development. Attend multi-departmental meetings and serve on committees responsible for coordinating and maintaining data. Manage application and document intake and storage using Laserfiche, BANNER and supporting software, including, when needed, development and implementation of rules, processes, data mapping as required, updating and testing for system upgrades. Process application denials and conduct review decision posting Manage access to necessary accounts, such as for score and transcript downloads and ApplyTexas Performs other duties as assigned. Workday Application Denial decisions Conduct Review updates Jira Access approvals College Board ACT/SAT authorization approval WES Transcripts authorization approval Required Education and Experience: Bachelor's degree or higher in related field. Ten (10) years of related experience. Applicant Instructions:  Please make sure to provide the following documents:  Cover Letter Resume / CV  Professional References For detailed instructions on how to apply for any position on our website, please use the following link:  http://www.tamusa.edu/humanresources/job-opportunities/index.html    Summary of Employee Benefits:  www.tamusa.edu/human-resources/documents/Summary-of-Employees-Benefits1.pdf Texas A&M University-San Antonio values community engagement and encourages applicants who are committed to advancing the well-being and prosperity of our communities.  Please ensure that all required documents are uploaded prior to submitting the application. Once the application is submitted, no changes or revisions can be made.  If you have issues with adding documents to your application, please contact HR at 210-784-2058.  In compliance with ADA, if accommodations are needed for the application process, please contact HR at (210) 784-2058.  All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check. Equal Opportunity/Veterans/Disability Employer. Established as a standalone university in 2009, Texas A&M University-San Antonio (A&M-San Antonio) is a comprehensive four-year public university that reflects the heritage-rich community it serves. Situated on nearly 700 acres in South San Antonio, A&M-SA is a Military Embracing institution offering over 40 undergraduate and graduate programs to close to 7000 students. A&M-San Antonio is quickly expanding to fill its campus grounds in South San Antonio. Due to the rapid growth, the University's footprint is transforming with Esperanza Hall, the first residence hall having opened in fall 2017, the Science & Technology Building, which opened in spring 2018, Classroom Hall which opened in fall 2020 and our newest building for the College of Business and University Library scheduled to open fall 2022. The University's core values of being “student centered, equity minded, inclusive and respectful, visionary, a catalyst for opportunity, collaborative and committed to excellence”, provide a foundation for its world-class faculty to inspire graduates to be lifelong learners and responsible global citizens. A&M-San Antonio will continue growing as an economic and social catalyst while becoming nationally recognized for student and academic success. Texas A&M University-San Antonio values community engagement, and encourages applicants who are committed to advancing the well-being and prosperity of our communities. Texas A&M University-San Antonio is an Equal Opportunity/ Veterans/ Disability Employer. If you need assistance in applying for this job, please contact (210) 784-2058. The following links will open in a new tab Texas A&M - San Antonio Home Page Human Resources Home Page Annual Security Report Americans with Disabilities Act Benefit Programs Overview of TRS and ORP Summary of New Employee Benefits Cost of Living Calculator Notice of Nondiscrimination and Abuse