What are the responsibilities and job description for the Customer Service Associate II position at tamus?
Job TitleCustomer Service Associate II Agency Texas A&M Agrilife Extension Service Department Soil & Crop Sciences Proposed Minimum Salary$17.50 hourly Job LocationCollege Station, Texas Job TypeStaff Job Description About Texas A&M AgriLife Texas A&M AgriLife is comprised of the following Texas A&M University System members: Texas A&M AgriLife Extension Service Texas A&M AgriLife Research College of Agriculture and Life Sciences at Texas A&M University Texas A&M Forest Service Texas A&M Veterinary Medical Diagnostic Laboratory As the nation’s largest most comprehensive agriculture program, Texas A&M AgriLife brings together a college and four state agencies focused on agriculture and life sciences within The Texas A&M University System. With over 5,000 employees and a presence in every county across the state, Texas A&M AgriLife is uniquely positioned to improve lives, environments and the Texas economy through education, research, extension and service. Click here to learn more about how you can be a part of AgriLife and make a difference in the world! Responsibilities: - Primary responsibility will include compiling customer information and laboratory analysis data into the various databases and developing client invoices/statements and reports. - Provide first person contact with visiting clients and offer limited client phone support. -Additional responsibilities may include assisting in one of the laboratories with weighting of samples and use of one of the laboratory’s NIR spectrophotometers for non-destructive forage/plant tissue analyses. -Work with laboratory managers to maintain and update the appropriate laboratory Standard Operating Procedures documentation. -Greets customers and responds to difficult customer inquiries and complaints. -Explains and applies policies and procedures. Investigates and researches customer complaints and participates in resolving problems. Assists in the development of office procedures. -Helps train and advise staff. Compiles data to prepare correspondence, forms, reports, or other documents. Receives and processes request for service. -Adds, verifies, retrieves, and changes customer order information. Acts as a liaison between service area and other units. Enters billing charges and may accept payments. -Other duties as required. Required Education and Experience: -High school diploma or equivalent combination of education and experience. -Three years of related experience. Required Knowledge, Skills and Abilities: -Knowledge of word processing, spreadsheet, and database applications. -Strong verbal and written communication skills. -Strong customer service skills and detail-oriented. -Ability to type accurately and use Word, and Excel documents. -Ability to multitask and work cooperatively with others. Why Work at Texas A&M AgriLife? When you choose to work for Texas A&M AgriLife, you become part of an organization that is an established leader in agriculture and life sciences with a wide range of capabilities to meet the needs of our statewide, national, and international constituents. In addition, Texas A&M AgriLife offers a comprehensive benefit package including the following: Health, dental, vision, life and long-term disability insurance with Texas A&M AgriLife contributing to employee health and basic life premiums 12-15 days of annual paid holidays Up to eight hours of paid sick leave and at least eight hours of paid vacation each month Automatic enrollment in the Teacher Retirement System of Texas Employee Wellness Initiative for Texas A&M AgriLife Applicant Instructions Applications received by Texas A&M AgriLife must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to prepopulate the online application. Please attach to your completed applications: -Resume -List of references with email and daytime phone number(s) All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check. Equal Opportunity/Veterans/Disability Employer. As the largest comprehensive agriculture and life sciences program nationally, Texas A&M AgriLife brings together a college and four state agencies within the Texas A&M University System With over 5,000 employees, and a presence in every county across the state, Texas A&M AgriLife is uniquely positioned to improve lives, the environment, and the economy of Texas and the nation through education, research, extension and service. If your goal is the pursuit of excellence and your vision is to make a difference in this world, we invite you to explore our opportunities to discover what a career at Texas A&M AgriLife has to offer you. Texas A&M AgriLife is comprised of the following Texas A&M University System members: Texas A&M AgriLife Extension Service Texas A&M AgriLife Research College of Agriculture and Life Sciences at Texas A&M University Texas A&M Forest Service Texas A&M Veterinary Medical Diagnostic Laboratory Texas A&M AgriLife collaborates with Prairie View A&M University, Tarleton State University, Texas A&M University-Commerce, Texas A&M University-Kingsville and West Texas A&M University as well as with other public and private partners. Prospective employee benefits Retirement programs Commitment to inclusive excellence Strategic plan