Banquet Captain/Supervisor

The Tampa Yacht and Country Club is seeking a Banquet Captain/Supervisor to join our team.

Located in South Tampa, on the shores of Hillsborough Bay, Tampa Yacht & Country Club offers an ideal destination for any event. We encompass old Florida charm, with an evolving modern flare that leaves an everlasting impression on our guests. Our Club accommodates small functions with an intimate gathering by the fireplace in the 1904 Room, as well as a lavish wedding reception for more than four hundred people and anything in between! We pride ourselves in a level of service that is unsurpassed. For further information please visit our Web-site at www.tampayacht.com.

We are and equal opportunity employer as well as a drug free work place.

The Banquet Captain/Supervisor is responsible for overseeing banquet operations to include, room sets, buffet/break/plated sets, F&B sequence of service, flawless service execution of functions and break down of events. Oversees all Banquet functions (for Catering, Conference Services and Internal meetings) to ensure that; all personnel follow our Star Service Standards, all services, menu items and activities specified on the Banquet Event Order are provided in a manner that exceeds the guest's expectations. Accepts responsibility for all floor service and owns the information necessary to communicate to the setup and service staff. Also should be able to change ‘on-the-dime’ to ensure customer delight both for internal and external guests.

More specifically, responsibilities include:

Banquet Captain/Supervisor
Reports to: Banquet Manager
Department: Banquets

Supervises:
Banquet staff: Banquet Servers

Liaises with:
Director of Catering

Catering Admin/Coordinators

Executive Chef
Other Departmental Managers

Scope and General Purpose:
The Banquet Captain oversees all aspects of a banquet or event, including set-up, serving, and cleanup while focusing on detail and quality presentation and customer service.

Essential Duties

• Approaches all encounters with guests and colleagues in a friendly, service-oriented manner
• Maintains constant communication with guests and on-site contact to ensure all expectations are met or exceeded
• Remains alert of complaints and/or unsatisfied guests and responds appropriately to ensure guest satisfaction
• Coordinates with other staff and departments to arrange for the delivery of requested services
• Maintains constant contact with kitchen staff to ensure complete effective communication between food production and food service
• Ensures all functions are set and staff is prepared and organized before required time on BEO
• Inspects table place settings, including table linen, china, glass, silverware and condiments for correct placement and ensures that each element is clean, undamaged and attractive
• Ensures proper setting of buffet tables and other food service tables
• Arranges for and ensures proper sequence of service for each event
• Monitors banquet team members to ensure all operating procedures are followed
• Supervises clearing and post function cleanup and garbage removal
• Maintains clean and orderly back areas, pre-function areas and storage areas
• Assures that all china, glassware, silverware, linen, etc are returned to their proper locations after each event

Knowledge, Skills & Ability Requirements

• A degree in hospitality or business management is an asset but not required.
• Previous supervisory experience is required
• Knowledge of food and beverage operations and preparation is required
• Excellent communication and guest relation skills in English
• The ability to work well with a large group of people in a team environment
• Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results
• Must maintain composure and objectivity under pressure
• Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests
• Ability to work a flexible schedule including nights, days, weekends and holidays (Open weekend availability is required)

Physical Demands
Essential duties require long periods of standing and walking as well as frequent reaching and kneeling,
pushing, pulling, carrying, lifting and moving objects 50 lbs or more. The employee must have normal vision (corrected), hearing and verbal communication.

Environmental Conditions
Duties are performed in both indoor and outdoor settings, with events often taking place in the elements in all four seasons. Events often involve loud music.
This Job Description reflects management’s assessment of essential functions; however it does not prescribe nor restrict the tasks that may be assigned.

Job Types: Part-time, Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Night shift

Education:

• High school or equivalent (Preferred)

License/Certification:

• Government Issued ID (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person

Salary : $22 - $25