Training and Compliance Manager

Tampa Housing Authority

Training and Compliance Manager

Department: North Tampa Housing Development Corporation (NTHDC)

Reports To: Assistant Director – NTHDC FLSA: E

Summary

The Training and Compliance Manager is responsible for maintaining compliance with HUD regulations and ensuring that NTHDC staff and stakeholders are well-trained and informed. This role oversees the PBCA Knowledge Center, develops training programs and digital assets, manages communication channels, and serves as the subject matter expert for PBCA compliance. The Manager represents NTHDC at industry events and collaborates with internal and external partners to promote best practices. Additionally, this position supervises the Quality Assurance Specialists to ensure adherence to compliance standards and quality benchmarks.

Essential Job Functions

1. Compliance & Knowledge Management:

a. Collaborate with Quality Assurance to identify training needs.

b. Assist the Quality Assurance Manager with Compliance Audits.

c. Maintains all PBCA Operations and Procedures Manuals.

d. Maintain and update the PBCA Knowledge Center with current resources and guidance.

e. Stay informed on all HUD rules, regulations, and policy changes; disseminate updates promptly.

2. Training Development & Delivery:

a. Prepare training materials and deliver sessions for staff and external stakeholders.

b. Create digital training assets, including videos, presentations, and e-learning modules.

c. Organize and facilitate internal and external training events and related industry conferences.

3. Communication & Outreach:

a. Develop and distribute newsletters to communicate compliance updates and training opportunities.

b. Manage NTHDC social media platforms to promote programs, events, and compliance initiatives.

4. Subject Matter Expertise & Representation:

a. Serve as the PBCA subject matter expert for internal teams and external partners.

b. Represent NTHDC at HUD trainings, PBCA working groups, meetings, and conferences.

5. Collaboration & Event Support:

a. Assist in planning and coordinating training events and industry-related gatherings.

b. Participate in PBCA working groups to share insights and best practices.

6. Supervisory Responsibilities:

a. Oversee Training and Compliance Specialist, providing guidance, performance feedback, and support.

b. Ensure training processes align with HUD regulations and PBCA standards.

c. Monitor quality metrics to enhance training, when necessary.

Knowledge, Skills, and Abilities

1. Strong understanding of HUD regulations and PBCA compliance requirements.

2. Expertise in training design, adult learning principles, and digital content creation.

3. Excellent communication and presentation skills.

4. Ability to manage multiple projects and deadlines effectively.

5. Proficiency in Microsoft Office Suite, digital media applications (Canva, Constant Contact, Adobe etc.) and social media platforms.

6. Knowledge of quality control principles and continuous improvement methodologies (Lean, Six Sigma, or similar).

7. Strong communication and collaboration skills for cross-functional projects.

8. Detail-oriented with excellent problem-solving abilities.

9. Ability to provide information in a courteous diplomatic manner.

10. Ability to multi-task and be self-motivated.

11. Ability to travel (up to 20%).

Minimum Qualifications

Bachelor’s degree in Public Administration, Education, Business, or related field. Minimum of 5 years’ experience in compliance, training, or housing program administration. Experience with HUD programs and PBCA operations strongly preferred.

Other: Valid Florida Driver’s License; Insurable under the agency’s insurance policy.