What are the responsibilities and job description for the Front Desk Coordinator position at Tampa Family Health Centers?
Front Desk Coordinator
Location: Tampa, Florida
Organization: Tampa Family Health Centers (TFHC)
Employment Type: Full-Time
About Tampa Family Health Centers
At Tampa Family Health Centers, healthcare is more than a service — it’s our mission. As a Federally Qualified Health Center (FQHC), we provide quality, caring, and accessible healthcare to a culturally diverse community across Hillsborough County.
Joining TFHC means becoming part of a mission-driven healthcare organization where your work directly supports patient care and community health. This is an opportunity to contribute to a collaborative clinical environment and play a key role in the patient experience.
Position Summary
Tampa Family Health Centers is seeking a Front Desk Coordinator to support front office operations at assigned clinic locations.
The Front Desk Coordinator is responsible for greeting patients and completing patient registration at the point of service. This role interviews and validates protected health information (PHI) both in person and by phone, coordinates appointments, and supports efficient clinic and provider scheduling. As the first point of contact, the Front Desk Coordinator plays a critical role in ensuring a positive, professional patient experience.
Essential Duties & Responsibilities
- Greet patients in a professional and courteous manner while providing high-quality customer service
- Register new patients according to established protocols, assisting with forms and documentation as needed
- Communicate Tampa Family Health Centers policies and procedures to patients
- Schedule, reschedule, and confirm patient appointments and recalls per protocol
- Obtain proof of insurance and ensure documentation is accurately scanned into the patient record
- Verify and update patient demographic and insurance information in the electronic health record
- Answer and manage incoming calls and route messages appropriately
- Collect and accurately document patient payments at the time of service
- Notify the answering service when the clinic is online or offline and forward messages to appropriate staff
- Maintain appointment logs and support daily front desk operations
- Adhere to all TFHC policies, accreditation standards, HIPAA requirements, and state and local regulations
- Promote positive relationships with patients, visitors, and the community
- Support the mission, vision, and values of Tampa Family Health Centers
Required Qualifications
- High school diploma or equivalent
- Minimum of one (1) year of customer service experience
- Ability to navigate and enter data into an electronic health record
- Proficiency with Microsoft Word, Excel, Outlook, and healthcare-related software
- Strong verbal and written communication skills
- Excellent customer service and interpersonal skills
- Bilingual (Spanish/English) preferred
Skills & Abilities
- Strong attention to detail and accuracy
- Ability to work effectively with individuals from diverse backgrounds
- Ability to work efficiently in a fast-paced clinical environment
- Team-oriented mindset with adaptability to changing priorities
Work Environment & Physical Requirements
- Ability to sit, stand, and walk throughout the workday
- Moderate noise level typical of a clinical healthcare setting
- Ability to maintain focus and accuracy during prolonged periods of concentration
Join Us
If you’re looking for more than just another front desk role and want to be part of a mission-driven organization where your work truly matters, we encourage you to apply and join Tampa Family Health Centers.