Parts and Service Sales Representative - Central Florida

Tampa Crane & Body is the one-stop-shop with a strong reputation and vast expertise. We offer products, services, and innovations that provide solutions our customers need now and in the future. We are looking to hire an experienced Parts & Service Sales Specialist to our growing team.

As a Parts & Service Sales Specialist, you are primarily responsible for facilitating customer needs and requests in a way that is informative, productive and efficient. Utilizing your knowledge of the equipment and parts the company sells, how you can greet customers, help locate the parts our customers need and educate them about part functions.

You will play a pivotal role in ensuring the satisfaction and success of our valued customers. You are expected to conduct regular visits to customers' locations to establish strong rapport and understand their unique requirements. This role involves a combination of on-site visits, virtual interactions, and collaboration with internal teams to deliver unparalleled service.

This individual will be responsible for visiting customers and vendors throughout Central Florida such as: Orange County, Hernando County, Tampa, Kissimmee, Sarasota, DeSoto, and Highlands.

**The ideal individual can live in the Tampa Bay area as well**

Tasks/Responsibilities:

• Ability to bring on new customers as well as manage our current customers.
• Visits assigned customers.
• Engage with customers, understand their needs, proactively identify challenges and provide timely solutions to ensure their satisfaction.
• Address any issues they encounter with their truck bodies, and provide effective solutions.
• Technical aptitude and the ability to quickly learn and understand complex products and systems.
• Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
• Strong interpersonal and communication skills, with the ability to build rapport and establish credibility with customers at all levels.
• Coordinate and facilitate training sessions for customers who may require remote assistance or additional guidance.
• Serve as a liaison between customers and internal departments: parts, service, and sales, to streamline communication and resolve issues effectively.
• Maintain up-to-date knowledge of industry trends, product developments, and best practices to better serve customers and drive continuous improvement.
• Collaborate with the sales team to identify opportunities for upselling or cross-selling products and services to existing customers.
• Handle customer inquiries, complaints, and feedback in a professional and timely manner, ensuring positive outcomes and maintaining customer loyalty.
• Assist in the development of customer success strategies and initiatives aimed at enhancing overall customer satisfaction and retention.
• Other duties as assigned.

Education & Requirements:

• Required: a high school diploma, GED, or equivalent plus vocational training or job-related course work.
• Required:Must have a valid driver's license & transportation.
• Preferred: Previous experience in Refuse Industry/Environment
• Preferred: Customer Service, 2 years
• Preferred: Karmak & Salesforce
• Preferred: Automotive or other mechanical knowledge

Skills:

• Preferred: Customer Success, Account management, or customer-facing role
• Proficiency in Microsoft Office suite and experience with CRM software is a plus.
• Friendly and upbeat personality
• Ability to work under pressure
• Problem-solving skills
• Conflict-resolution skills

Benefits:

• Base pay range of $45k - $60k - Opportunities for Additional Commissions and Bonuses.
• A clean, safe working environment.
• Medical, Dental, Vision, Short Term Disability & Life Insurance starting Day 1 of employment.
• Company Paid Training: at least 40 hours per year.
• 401(k) with company match, up to 4% after one year.
• Paid Vacation & Holiday Pay.

Pay Frequency:

• Bi weekly or Twice monthly

Travel:

• Travel is required, at least 80%.
• Must be comfortable attending out-of-state trainings & seminars
• Must be comfortable staying overnight in hotels for up to 3 nights.

**All offers of employment at Tampa Crane & Body are contingent upon clear results of a thorough background check**

Please visit our website at https://tampacrane.com to learn more about our company.

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

People with a criminal record are encouraged to apply

Experience:

• B2B sales: 3 years (Required)
• Mechanical knowledge: 3 years (Required)
• Customer relationship management: 4 years (Required)
• Customer service: 4 years (Required)

Ability to Commute:

• Tampa, FL 33610 (Required)

Work Location: Hybrid remote in Tampa, FL 33610

Salary : $45,000 - $60,000