What are the responsibilities and job description for the Tech Team position at Tampa Bay Rays?
The Tampa Bay Rays are looking for positive, detail-oriented, and tech-savvy individuals to join our Tech Team (part-time, game-day) staff. Tech Team staff will interact directly with fans and their smartphones by troubleshooting any issues involving digital ticketing and in-app concessions/merchandise payments.
Responsibilities include, but are not limited to:
- Work Rays games and other events to engage with fans to improve Rays fans' mobile experience while reflecting the fun, safe, and energetic atmosphere of Rays baseball
- All fan-facing aspects of the MLB Ballpark app: mobile ticketing, digital wallet and rewards, loaded and combination tickets, stadium map features, in-app purchases, and other mobile content
- Ensure guests are signed up for Go-Ahead Entry and assist them in the enrollment process if necessary
- Efficiently resolve issues and concerns related to Go-Ahead Entry and mobile ticketing while upholding a high standard of customer service
- Troubleshoot issues that may arise for fans regarding online accounts and the MLB Ballpark App
- Be primary point of contact at entrances for Fan Hosts/ticket scanners, concessions, and retail staff regarding mobile payments and rewards.
- Maintain a clean and sanitized workspace
- Assist with various special projects, with Box Office duties and other staff as needed
Qualifications:
- Familiar with both Apple and Android apps and cell phone technology, including a general awareness of Apple/Google wallet features
- Ability to troubleshoot and solve problems/issues as they arise
- Quick learner with respect to software and mobile technology
- Strong attention to detail
- Professional, positive, and friendly personality
- Ability to communicate effectively with fans, coworkers, supervisors, and management team
- Night, weekend, and holiday availability is required
- Must have reliable transportation
Physical Requirements:
- Able to work in a high-activity and heavily crowded professional sports venue
- May be required to lift/carry items weighing up to 25lbs on occasion
- Able to work on feet for long periods of time
- Able to work outside for extended periods of time during your shift
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.