Operations Manager

Reports To: Loan Origination, VP

Classification: Exempt

Location: 100% in-office (No remote/No Hybrid)

Position Summary

• The Operations Manager is responsible for the day-to-day leadership, performance, and workflow management of Loan Processing, Data Entry, and Closing functions.
• This role ensures loans move efficiently from application through funding while maintaining service standards, production goals, quality expectations, and regulatory compliance.

Essential Duties and Responsibilities

• Manage supervisors, team leads, and staff across Processing, Data Entry, and Closing.
• Ensure production goals are met and monitor team performance.
• Coach, develop, and hold staff accountable to quality and productivity expectations.
• Oversee loan pipeline flow from submission through funding.
• Identify bottlenecks and allocate resources to meet turn times.
• Monitor file quality, documentation accuracy, and funding readiness.
• Implement process improvements and reporting tools.
• Partner with Sales, Compliance, IT, Finance, and Senior Leadership.

Benefits:
- Competitive compensation
- Comprehensive medical, dental, and vision coverage
- 401(k)
- Generous PTO and paid holidays
- Exciting team events and collaborative culture

Skills and Qualifications

• 5 years of financial operations experience in a mortgage or consumer finance company
• 3 years of leadership experience managing loan originations, or related teams.
• Strong knowledge of loan operations workflows.
• Strong communication, organizational, and analytical skills.
• Proficiency in Microsoft Office and loan operating systems.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit and stand for extended periods.
• Manual dexterity to operate a computer and other office equipment.
• Must be able to lift up to 15 pounds at a time.
• Vision and hearing acuity to perform job duties effectively.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.