What are the responsibilities and job description for the Customer Service Representative (Temp to Hire) position at TAMMAC HOLDINGS CORPORATION?
Position Overview
We are seeking a knowledgeable and customer-focused Customer Service Representative to handle inquiries specifically related to tax and insurance matters. The role will involve responding to client questions and concerns via phone and email, providing clear explanations of tax-related documentation, insurance policies, and account details. This individual will serve as a trusted point of contact, ensuring customers feel supported and confident when navigating complex financial and insurance processes.
Key Responsibilities
- Respond promptly to customer inquiries via phone and email regarding tax documentation, insurance policies, claims, and related matters.
- Provide accurate information and guidance on company procedures, compliance requirements, and customer account details.
- Assist customers in understanding forms, notices, and billing statements related to tax or insurance.
- Escalate complex or technical issues to subject matter experts while ensuring timely follow-up with the customer.
- Maintain detailed and accurate records of customer interactions in the CRM system.
- Collaborate with internal departments (e.g., servicing, accounting, compliance) to resolve issues efficiently.
- Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction.
- Stay up to date with industry regulations, company policies, and best practices.
Qualifications
- High school diploma or equivalent; associate’s or bachelor’s degree in finance, business, or a related field preferred.
- Prior experience in customer service, preferably in tax, insurance, or financial services.
- Strong written and verbal communication skills with the ability to explain complex topics in simple terms.
- Spanish speaker a plus, but not required
- Excellent problem-solving skills and attention to detail.
- Comfortable working with CRM systems, and other office software.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A customer-first mindset with empathy and professionalism.
