Warranty Services Representative

TAMKO is hiring a Warranty Services Representative to join our corporate office in Joplin, MO. In this role, you’ll play a key part in delivering outstanding customer service by reviewing and resolving warranty claims. Using your strong knowledge of TAMKO products and services, you’ll investigate claims thoroughly, communicate effectively with customers, and ensure they receive clear, timely, and professional support.

Essential Job Functions

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Other duties may also be assigned.

• Communicating clearly and courteously with homeowners, roofers, dealers, and distributors about TAMKO warranty claims.
• Reviewing claims, samples, photos, and documentation to determine warranty coverage.
• Leveraging computer systems and AI-powered tools to efficiently manage and improve claim processes.
• Collaborating with team members to achieve goals and enhance overall service.
• Providing feedback to strengthen customer service and advance a culture of innovation and continuous improvement.
• Supporting administrative tasks such as organizing daily mail and documentation.
• Serving as a trusted resource to resolve customer concerns quickly and effectively.
  
  

Requirements

• High school diploma or GED required; bachelor’s degree preferred.
• Strong computer skills and the ability to learn new software and AI-powered tools.
• Excellent communication and problem-solving abilities.
• Commitment to teamwork, adaptability, and continuous improvement.
  
  

Physical Requirements/Work Environment

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• The employee must regularly lift and/or move up to 15 pounds and occasionally lift and/or move up to 45 pounds.
• Must be able to remain in a stationary position for long periods; must be able to operate a computer and other forms of office technology; must be able to effectively communicate.
• The noise level in the work environment is usually moderate.
  
  

In addition to competitive wages, TAMKO offers a comprehensive benefits package, including Group Health and Life Insurance, Vision and Dental Insurance, a Flexible Benefits Plan, a 401(k) Retirement Plan with company match, a Profit Sharing Retirement Plan, and other valuable benefits.

This job description is intended to describe the general nature and level of work expected. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required and is subject to change at any time based on business needs.

TAMKO Building Products LLC is one of the nation's largest independent manufacturers of residential and commercial roofing products, waterproofing products, and related building materials. Headquartered in Galena, Kansas, TAMKO has been committed to innovation, quality, and customer service for over 80 years. Our success is driven by our people — individuals who take pride in their work, share an ownership mindset, and are dedicated to delivering excellence. At TAMKO, we strive to foster a safe, supportive, and rewarding work environment where employees can grow and succeed.