Core Values & Expectations: - Treat all other co-workers with dignity and respect regardless of position.
- Demonstrate dependability by calling-in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below.
- Always be honest. Admit mistakes, learn from mistakes, and move forward.
- Demonstrate an ability to accept constructive criticism and guidance from supervisors.
- Be professional by showing politeness and courtesy to co-workers and guests under all circumstances.
- When you don’t know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor.
Major Responsibilities/Activities: - Stocks and maintains a well-organized bar.
- Prepares the bar for service, including filling of the ice bins, cutting fruit and other bar needs.
- Washes all glassware and keeps the bar free of clutter or debris.
- Monitors alcohol consumption and maintains awareness of customers’ behavior and conduct.
- Adheres to all alcohol service requirements as dictated by state, Santa Ana Pueblo law and applicable Gaming Commission regulations.
- Greets the guest with a positive and professional attitude.
- Promotes the culture and values of Santa Ana Star Casino while acting with integrity and honesty.
- Maintains a positive attitude during business regardless of volume and needs to create a great guest experience.
- Follows all SASC operational policies and procedures, including those for safety and sanitation, cash handling, and product specifications.
- Keeps a clean, sanitary, and organized work space throughout each shift.
- Handles multiple responsibilities and priorities on an ongoing basis.
- Performs other duties as assigned.
Minimum Requirements: - Preference is given to qualified Santa Ana Tribal members.
- Obtain a New Mexico liquor server’s license and a Food Handlers card within 90 days of hire.
- High school diploma or GED required.
- Excellent guest service skills a must.
- Good interpersonal, verbal, and communication skills and a professional appearance.
- Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.
- Bi-lingual and multi-cultural experience preferred.
- A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company’s choice, through a payroll deduction program.
- Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-gaming license.
Essential Mental Functions: The essential mental functions described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Must have excellent observation and problem-solving abilities.
- Must be detail oriented, organized, and have the ability to multi-task.
- Must exercise tact, diplomacy and care in sensitive or critical situations.
- Must be able to deal with stressful situations in a professional manner.
- Must be a team player.
Essential Physical Functions: The essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of the position, the employee is frequently required to stand for long periods of time, walk, turn, use hands and fingers to grasp, handle and feel, reach with hands and arms, talk and hear.
- Must regularly lift and /or move up to 50 pounds, frequently lift and/or move up to 100 pounds and occasionally lift and/or move more than 100 pounds.
- Must be able to work well in fast paced, customer-oriented environment.
- Physical ability to safely perform the essential job functions of the position.
Equipment Used - Standard commercial restaurant and bar equipment
- Smartphone
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee’s duties are performed indoors in a climate controlled non-smoking environment. |
