What are the responsibilities and job description for the Express Service Advisor position at Tamaroff Motors Inc?
The Role
We’re on the lookout for a motivated and customer-focused Express Service Advisor to join our dealership team. In this fast-paced position, you’ll be the first point of contact for our service customers, ensuring a smooth and efficient service experience. If you're passionate about the automotive industry, thrive under pressure, and enjoy creating positive customer interactions, we want you on our team!
What You'll Do
- Customer Interaction: Welcome customers to the service lane, quickly assess their vehicle needs, and assist them with express service options.
- Service Communication: Clearly explain express services such as oil changes, tire rotations, battery checks, and multi-point inspections.
- Process Management: Oversee the express service workflow from start to finish—ensuring timely updates, accurate documentation, and fast turnaround.
- Customer Experience: Provide a positive, no-pressure experience that builds trust and encourages repeat business.
- Efficiency Focus: Keep the express lane running smoothly by staying organized, managing time effectively, and keeping customers informed.
- Teamwork: Work closely with express technicians and other team members to deliver high-quality service with minimal wait times.
- Follow-Up: Reach out to customers after service when needed, and remind them of upcoming maintenance or recommended follow-ups.
Qualifications
- Experience
- Previous experience as an express service advisor, service lane greeter, or in a fast-paced customer service role—automotive experience preferred.
- Proven ability to work quickly and maintain attention to detail under pressure.
- Skills
- Strong communication and customer service skills.
- Comfortable explaining basic vehicle maintenance services.
- Positive attitude, professional appearance, and a team-player mindset.
- Ability to multitask and stay organized in a busy environment.
- Basic understanding of automotive services, repairs, and maintenance is a plus.
Compensation & Benefits:
- Competitive hourly rate with commission incentives
- Benefits package including medical, dental, vision, 401K
About the Company
The Tamaroff Group, a respected name in the automotive industry for over 50 years, is always looking for talented individuals to join our team. With a commitment to customer satisfaction, innovation, and community involvement, we offer a dynamic and supportive work environment where you can grow and thrive. If you're passionate about the automotive industry and looking for a company that values its employees, now is the perfect time to become a part of our legacy. Join us and be a part of a team dedicated to excellence!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.