What are the responsibilities and job description for the Mountain Operations Manager position at Tamarack Resort?
SUMMARY
Reporting to the Chief Operating Officer, the Mountain Operations Manager is responsible for planning and overseeing the mountain operations departments. Those departments include Lift Operations, Lift Maintenance, Grooming/Snowmaking, Ski Patrol, Vehicle and Heavy Equipment (Cat) Maintenance, and Park and Slopes. Schedule requires work during peak periods, which includes most weekends and holidays. This is a full-time, year-round position.
EMPLOYEE EXPERIENCE
Working at Tamarack is an incredibly rewarding and magical experience. Not only will you be working in a beautiful mountain environment, but you will also receive amazing employee perks like a season pass for you and your family, resort discounts, free childcare and more!
Tamarack Resort offers a comprehensive benefits package including free childcare, season passes, employee housing in our brand-new housing units, resort discounts, 401k, health, dental, vision, life insurance, and more! We are passionate about guest service and delivering memorable experiences to all who enjoy Tamarack.
Mountains, meadows and lakes are for everyone, and our resort community is no different. We are committed to promoting equality, diversity and inclusion in hiring, training, and career advancement. We celebrate and respect our diverse team members and guests.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Bachelor's degree from a four-year college or university with at least 4 to 6 years of related ski industry experience with lifts operations, parking, transportation, grooming and terrain park; or equivalent combination of education and experience. Must have 2 years experience managing at least 20 to 40 employees.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS
Active driver license with Passenger endorsement with a driving history that meets the minimum standards required by Resorts insurance carrier. Current Cardiopulmonary Resuscitation (CPR) and First Aid certifications recommended.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit and use sense of smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move 100 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; risk of electrical shock; and vibration. The noise level in the work environment is usually very loud.
SUPERVISORY RESPONSIBILITIES
Directly supervises Lift Operations & Maintenance Managers, Ski Patrol Director, Grooming/Snowmaking, Slope and Terrain Park and Vehicle and Heavy Equipment (Cat) Maintenance, Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Reporting to the Chief Operating Officer, the Mountain Operations Manager is responsible for planning and overseeing the mountain operations departments. Those departments include Lift Operations, Lift Maintenance, Grooming/Snowmaking, Ski Patrol, Vehicle and Heavy Equipment (Cat) Maintenance, and Park and Slopes. Schedule requires work during peak periods, which includes most weekends and holidays. This is a full-time, year-round position.
EMPLOYEE EXPERIENCE
Working at Tamarack is an incredibly rewarding and magical experience. Not only will you be working in a beautiful mountain environment, but you will also receive amazing employee perks like a season pass for you and your family, resort discounts, free childcare and more!
Tamarack Resort offers a comprehensive benefits package including free childcare, season passes, employee housing in our brand-new housing units, resort discounts, 401k, health, dental, vision, life insurance, and more! We are passionate about guest service and delivering memorable experiences to all who enjoy Tamarack.
Mountains, meadows and lakes are for everyone, and our resort community is no different. We are committed to promoting equality, diversity and inclusion in hiring, training, and career advancement. We celebrate and respect our diverse team members and guests.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Hire, orient, train, direct, motivate, evaluate, and discipline all assigned staff and oversee work schedules in accordance with Resort policies.
- Provide excellent customer service to customers, employees and business partners.
- Communicate daily (races and other special activities) to all assigned staff.
- Coordinate safety and training meetings for all Mountain Operations Departments.
- Ensure the safe operation of ski lifts for guests both in the summer and winter.
- Coordinate duties to ensure snow removal on lodge deck, lifts and walkways and assists other ski resort staff as needed.
- Ensure compliance with ANSI B77.1 2011 for Passenger Ropeways- Aerial Tramways, Aerial Lifts, Tows and Conveyors safety requirements.
- Ensure compliance with US-DOT regulations for Motor Carrier for bus Transportation operation.
- Update and distribute procedure manuals to staff.
- Coordinate documentation and report terrain park conditions and feature status daily to mountain operations.
- Coordinate design and layout with winter and summer parks, and ensure all features are to specs.
- Participate in and evaluate the ski area emergency procedures related to, but not limited to, ski lifts, trail and slope evacuations, lift auxiliary operations, firefighting procedures, etc.
- Evaluate and implement safety programs for employees and guests designed to reduce work-related accidents and liability exposure. Coordinate safety programs with ski area management and safety committee.
- Other duties assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Bachelor's degree from a four-year college or university with at least 4 to 6 years of related ski industry experience with lifts operations, parking, transportation, grooming and terrain park; or equivalent combination of education and experience. Must have 2 years experience managing at least 20 to 40 employees.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS
Active driver license with Passenger endorsement with a driving history that meets the minimum standards required by Resorts insurance carrier. Current Cardiopulmonary Resuscitation (CPR) and First Aid certifications recommended.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit and use sense of smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move 100 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; risk of electrical shock; and vibration. The noise level in the work environment is usually very loud.
SUPERVISORY RESPONSIBILITIES
Directly supervises Lift Operations & Maintenance Managers, Ski Patrol Director, Grooming/Snowmaking, Slope and Terrain Park and Vehicle and Heavy Equipment (Cat) Maintenance, Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.