Front Desk Agent Opportunity

At Tamarack Resort, we're looking for a Front Desk Agent to provide exceptional guest experiences. If you have a fast-paced and dynamic personality, this could be the perfect role for you.

About the Role

We need someone who can offer professional, friendly, and engaging service to our guests. This includes answering inquiries regarding rates, special packages, and general information accurately and in a timely manner.

• Greet, check in, and settle guest accounts while ensuring all service standards are followed.
• Have a thorough knowledge of different types of homes offered and assist guests with booking the best home to fit their needs.
• Put together check-in packets, issue keys, and send confirmation emails.
• Understand customers' needs and provide them with personalized solutions by suggesting activities and amenities provided by the resort.

Responsibilities

In addition to the above responsibilities, the successful candidate will also:

• Be fully aware of the daily functions around the resort.
• Work with multiple systems and ensure complete accuracy of information regarding guest needs, activity/dining bookings, and other requests.
• Log in to multiple booking platforms to ensure reservations are correct and guests have proper communication.
• Provide anticipatory service when engaging with guests on the phone, over email, or in-person.
• Listen to and respond to guest complaints and find the most appropriate solution.
• Ensure coffee room, front office closet, and back-office supplies are stocked and organized.
• Accurate completion and balancing of all special billing, deposits due, and other guest charges.
• Follow department policies, procedures, and service standards.
• Relay maintenance and housekeeping requests to the correct department and follow up with guests.
• Drive to properties to help departure checks, deliver amenities, and inspect for damages.

Qualifications

To be considered for this role, you'll need:

• Proficiency in English both written and oral.
• Previous customer service experience required.
• Previous reservation system experience.
• Computer literacy in Microsoft Windows applications required.
• The ability to type 40 words per minute.
• A professional presentation.
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively with fellow colleagues as part of a team.
• Ability to focus attention on guest needs, remaining calm, and courteous at all times.
• Adaptability to changes in work environment and able to deal with frequent changes, delays, or unexpected events.
• Must be over 21 years of age.
• High School Diploma or Equivalent.
• At least one year of customer service experience in the resort industry.