Health Unit Coordinator | Emergency Department

Job Overview:

The Health Unit Coordinator is responsible for performing duties related to patient admission, transfer and discharge, communication with patients, guests and staff, electronic health records maintenance, and other duties of a clerical nature.

Responsibilities/Duties:

• Assists with the preparation of patient medical records for admissions, transfers, and discharge.
• Notifies appropriate nursing staff to assist patients/physicians in the care of the patient.
• Notifies RN of new and/or stat orders. Is accurate with transcription orders.
• Enters and verifies data in the computer system.
• Orders supplies as needed. Maintains supplies in a neat and orderly environment.
• Interacts professionally with patient/family. Defers to the RN to provide explanations and verbal reassurance as appropriate.
• Answers telephone/patient call system in a polite manner. Communicates information to the appropriate personnel/family.
• Maintains equipment, utility areas and support areas in a clean and neat environment.
• Reports patient complaints to RN.
• Communicates appropriately and clearly to RNs, staff members, medical staff and other providers.
• Maintains a good working relationship within the department and with other departments.
• Treats patient and families with respect and dignity.
• Demonstrates the ability to be flexible & organized. Is able to function under stressful situations.
• Manages and operates equipment safely and correctly. Uses proper body mechanics.
• Orients new employees when necessary.
• Responds promptly to changes in workload, adjusting assignments as necessary to achieve optimal productivity, efficiency and fiscal responsibility.
• Performs other duties as assigned

Education/Experience:

• High school graduate or equivalent preferred
• Some administrative/clerical experience preferred