Information Technology Specialist - I (Sub/Temp)

See the full job description and details on Ed Join. Applications only accepted through Ed Join, apply here: https://www.edjoin.org/Home/JobPosting/2205581

BASIC FUNCTION: This position is a member of the IT Department within the District Office and operates under the direct supervision of the IT management. The Technology Specialist I is based centrally in the IT Dept. offices, and travels to the district campuses as directed by their supervisor. The Technology Specialist I provides technical support with Tier I district technology with students, staff, parents/guardians, and guests of the district. This is a 12-month position with a full project load during summer months.

ESSENTIAL DUTIES:

• Maintain to the highest working condition all Tier I district technology, such as district-owned user devices and peripherals.
• Promote the safe and proper use of equipment by students and staff
• Respond to reports of equipment malfunction and software problems; troubleshoot, test, adjust and repair hardware; refer complex issues to co-workers or to IT supervisor
• Within the IT ticketing system, provide detailed updates on work performed, and communicate status updates clearly with the end-users. Address or escalate all assigned tickets in a timely manner; request any necessary clarification from the end-users and communicate expectations to them for resolution of the issue
• Provide excellent customer service to all staff, students, parents/guardians and guests of the district
• Model, monitor and direct the ethical use of hardware and software
• Support students with their district-provided accounts and passwords. Check out 1:1 devices to students, and facilitate device returns at the end of the school year
• Engage in self-paced learning, online research, newsletter subscriptions, and knowledge-sharing amongst the IT staff to maintain current knowledge of technological advances in the computer field
• Research and recommend solutions to issues with computer equipment; research and identify software issues
• Maintain a detailed inventory of technology assets and a maintenance upgrade schedule for user-facing hardware devices
• Perform software installations, upgrades, and removals. Re-image computers as necessary
• Dispose of obsolete hardware according to district policy, after ensuring that all district data has been erased from the systems
• Collaborate with other IT staff on projects across all campuses. Deliver and pick-up equipment as needed

DESIRABLE EDUCATION AND EXPERIENCE:

• High School Diploma (or equivalency)
• Either two years of college level coursework in computer science (or related field) plus two years experience providing enterprise IT support, OR four years experience providing enterprise IT support.
• One or more IT technical certifications from recognized technology companies, such as Cisco, CompTIA, Google, Microsoft, etc.

REQUIREMENTS:

• Department of Justice fingerprint clearance
• TB Clearance
• Valid State of California Drivers License and insurable under district coverage

WORKING CONDITIONS: ENVIRONMENT:

• Indoor office setting in an educational environment
• Subject to frequent interruptions

PHYSICAL DEMANDS:

• Standing or sitting for extended periods of time
• Ability to see and read sufficiently to perform required duties
• Hearing and speaking to exchange information in person or on the telephone
• Dexterity of hands and fingers to operate standard office equipment
• Bending at the waist, crouching, kneeling, stooping, climbing and balancing to reach materials
• Reaching overhead, above shoulders, and horizontally
• Lifting, carrying, pushing or pulling moderately heavy objects (up to 45 pounds)

POTENTIAL HAZARDS:

• Exposure to agitated or distressed behaviors from students, parents or community members
• Exposure to Dust, Insulation and other materials
• Climbing ladders

See the full job description and details on Ed Join. Applications only accepted through Ed Join, apply here: https://www.edjoin.org/Home/JobPosting/2205581

Pay: $38.55 per hour

Work Location: In person

Salary : $39