What are the responsibilities and job description for the Store Operations Assistant (Bilingual) position at Talpa Supermercados?
Position Summary
Supports the Store Manager in daily supermarket operations. Ensures all departments run smoothly, are properly supplied, and deliver excellent customer service. Provides leadership, coordination, and problem-solving to maintain a clean, efficient, and customer-focused store environment. Spanish and English fluency is required to support both staff and customers.
Essential Duties & Responsibilities
Store Operations
Supports the Store Manager in daily supermarket operations. Ensures all departments run smoothly, are properly supplied, and deliver excellent customer service. Provides leadership, coordination, and problem-solving to maintain a clean, efficient, and customer-focused store environment. Spanish and English fluency is required to support both staff and customers.
Essential Duties & Responsibilities
Store Operations
- Monitor all departments to ensure smooth, efficient daily operations.
- Conduct walkthroughs to identify issues, maintenance needs, or improvement opportunities.
- Support department leads with workflow, staffing, and task execution.
- Ensure compliance with safety, sanitation, and merchandising standards.
- Confirm each department has necessary tools, supplies, and product levels.
- Coordinate with department managers to prevent stockouts or overstocking.
- Assist with receiving, organizing, and maintaining accurate inventory flow.
- Communicate supply needs to Store Manager or purchasing team.
- Ensure customers receive prompt, friendly, and professional service.
- Resolve customer concerns with a calm, solution-oriented approach.
- Support staff in maintaining store cleanliness and a positive shopping experience.
- Assist in training, coaching, and supervising employees across all departments.
- Promote teamwork, accountability, and a positive work environment.
- Provide performance feedback and support employee development.
- Step in to assist departments during peak times or staffing shortages.
- Assist with scheduling, timekeeping, and labor management.
- Support opening/closing procedures, including cash handling and security checks.
- Help track store performance metrics and support improvement initiatives.
- Serve as Manager-on-Duty when the Store Manager is unavailable.
- Fluent in Spanish and English (required).
- Experience in retail, grocery, or supermarket operations preferred.
- Strong leadership, communication, and problem-solving skills.
- Ability to multitask in a fast-paced environment.
- Customer-focused mindset with strong service standards.
- Basic understanding of inventory and store operations.
- Flexible availability, including weekends and holidays.