What are the responsibilities and job description for the Service Manager in Alexandria, VA position at Talon Recruiting?
Talon Recruiting has partnered with a leading heavy equipment dealership. We are in search of a Service Manager in Alexandria, VA. The Service Manager will oversee the service department operations.
Daily duties include, but are not limited to:
*Establish, implementation and adherence to company-wide best practices for service department.
*Implement and maintain a culture of customer intimacy and satisfaction; develop measures to promote and measure adherence to guidelines amongst staff.
*Develop and maintain all Service Organization metrics (estimates, budgets, work-orders, utilization rates, cost analysis, billable hours, technician hours, shop work status and backlog), and provide all documentation needed to report KPI's as requested from Director of Service.
*Initiate procedures and leadership practices to create a business environment for participative management.
*Supervise training and development of the service organization team.
*Monitor employee performance, complete evaluations as required and make appropriate recommendations for changes as required.
*Travel to customer site and locations within area of responsibility as required
Compensation and Benefits:
*Salary Bonus
*401(k)
*Medical, dental and life insurance.
*Paid time off including vacation, sick days and holidays
Daily duties include, but are not limited to:
*Establish, implementation and adherence to company-wide best practices for service department.
*Implement and maintain a culture of customer intimacy and satisfaction; develop measures to promote and measure adherence to guidelines amongst staff.
*Develop and maintain all Service Organization metrics (estimates, budgets, work-orders, utilization rates, cost analysis, billable hours, technician hours, shop work status and backlog), and provide all documentation needed to report KPI's as requested from Director of Service.
*Initiate procedures and leadership practices to create a business environment for participative management.
*Supervise training and development of the service organization team.
*Monitor employee performance, complete evaluations as required and make appropriate recommendations for changes as required.
*Travel to customer site and locations within area of responsibility as required
Compensation and Benefits:
*Salary Bonus
*401(k)
*Medical, dental and life insurance.
*Paid time off including vacation, sick days and holidays