What are the responsibilities and job description for the Field Coordinator Job Opportunity in Columbus, OH position at Talon Recruiting?
Talon Recruiting has partnered with a leading heavy equipment company. Together we are in search of a Field Coordinator to join their team in Columbus, OH.
Responsible for daily planning and scheduling of work for field assignments and field service personnel.
Provides the customer with a detailed quote with the scope of repair.
Discusses with customers required service work prior to executing repairs.
Follow-up with customers on jobs performed.
Maintains a level of satisfaction with customers on service performed and with the work of the personnel under his/her direction.
Opens and maintains field work order files.
Works with service admin on getting work orders ready to be processed and closed.
Provides necessary assistance to Shop Foreman and service
mechanics as needed.
Maintains communications with the Service Manager regarding activities of field repair orders.
Maintains a high level of morale and work ethic standards for self and service employees under his/her direction.
Maintains service fleet, repairs, appearance, safety and cost
controls.
Collect daily truck inspections.
Maintain service truck files
Scheduling Field Campaigns to ensure completion in the time frame given by the manufacturer.
Responsible for maintaining maximum labor efficiency.
Assist in obtaining parts and supplies for service repair work in cooperation with the Parts Department.
Promotes good customer and employee relations.
Reviews, evaluates personnel and makes recommendations.
Performs other duties as assigned by the Service Manager.
Essential and Non-essential job
Ensures effective employee relations; mentor, coach, train, and develop while instilling and promoting teamwork.
Manages departmental performance measures, including visual controls and provides regular progress reports to the manager.
Promotes and ensures proper safety and incident reporting procedures are in compliance, conducts investigations, and training.
Maintain a clean and safe work environment.
All other miscellaneous duties as assigned.
COMPENSATION:
Competitive Salary
Health Insurance
Dental and Vision Coverage
Paid vacation/Time Off
401k
Responsible for daily planning and scheduling of work for field assignments and field service personnel.
Provides the customer with a detailed quote with the scope of repair.
Discusses with customers required service work prior to executing repairs.
Follow-up with customers on jobs performed.
Maintains a level of satisfaction with customers on service performed and with the work of the personnel under his/her direction.
Opens and maintains field work order files.
Works with service admin on getting work orders ready to be processed and closed.
Provides necessary assistance to Shop Foreman and service
mechanics as needed.
Maintains communications with the Service Manager regarding activities of field repair orders.
Maintains a high level of morale and work ethic standards for self and service employees under his/her direction.
Maintains service fleet, repairs, appearance, safety and cost
controls.
Collect daily truck inspections.
Maintain service truck files
Scheduling Field Campaigns to ensure completion in the time frame given by the manufacturer.
Responsible for maintaining maximum labor efficiency.
Assist in obtaining parts and supplies for service repair work in cooperation with the Parts Department.
Promotes good customer and employee relations.
Reviews, evaluates personnel and makes recommendations.
Performs other duties as assigned by the Service Manager.
Essential and Non-essential job
Ensures effective employee relations; mentor, coach, train, and develop while instilling and promoting teamwork.
Manages departmental performance measures, including visual controls and provides regular progress reports to the manager.
Promotes and ensures proper safety and incident reporting procedures are in compliance, conducts investigations, and training.
Maintain a clean and safe work environment.
All other miscellaneous duties as assigned.
COMPENSATION:
Competitive Salary
Health Insurance
Dental and Vision Coverage
Paid vacation/Time Off
401k