What are the responsibilities and job description for the Regional IS Coordinator position at Talon Professional Services?
Job Title: Regional IS Coordinator - Texas
Workplace Type: Onsite (Coppell, TX)
Employment Type: Contract (12 months)
Join a dynamic team supporting our client’s regional IT operations through this long-term contract opportunity. As a Regional IS Coordinator, you will play a critical role in delivering exceptional IT support, managing hardware and software deployments, troubleshooting, and ensuring seamless technology services across various locations. Your expertise will help maintain high standards of client service, particularly for VIP and executive users, and support ongoing IT projects and initiatives in a fast-paced environment.
Overview:
This Onsite position offers the chance to provide white glove IT support for a diverse user base, including VIPs and remote locations. You'll be instrumental in troubleshooting hardware and network issues, deploying equipment, managing mobile devices, and supporting internal applications. Your efforts will ensure smooth IT operations and elevate user experience through proactive support, knowledge transfer, and detailed documentation.
Required Skills:
- Expertise in white glove support and high-touch customer service
- Proximity to the onsite location in Coppell, TX
- Service desk and technical troubleshooting skills
- Hardware and software support (including imaging and deployment)
- Mobile device management (MDM) and support for iOS devices
- Active Directory management and internal application support
- Ability to troubleshoot network, remote access, and endpoint device issues
- Strong documentation and knowledge transfer capabilities
Nice to Have Skills:
- Experience coordinating with wireless carriers and supporting smartphones
- Support for VIP and executive users’ IT needs
- Familiarity with provisioning, imaging, and endpoint management tools
- Background in backend support for enterprise applications
Preferred Education and Experience:
- Prior experience in a support or coordination role, ideally in an enterprise or corporate environment
Other Requirements:
- This is an onsite role located at our client's facility in Coppell, TX.
- Candidates should be prepared to support high-level VIP and executive needs, with proficiency in managing sensitive and priority cases.
- A proactive attitude for knowledge sharing and mentoring is highly valued.
Take the next step in your IT support career by applying now — your expertise in delivering top-tier, hands-on support can make a difference!