Enterprise Technical Account Manager, AMER

ABOUT TALON.ONE:

Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data.

Today, over 250 of the world’s most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.

ABOUT THE ROLE:

Join our team as an Enterprise Technical Account Manager at Talon.One, where you'll play a key role in driving the success of our API-first promotion engine for our enterprise clients across the growing Americas region. You’ll take ownership of the technical integration process, ensuring our platform fits seamlessly into each client’s ecosystem. As the technical lead for your portfolio, you'll proactively monitor API usage, resolve recurring issues, and manage escalations in close collaboration with our Engineering and Customer Success teams.

You’ll lead onboarding design, manage expectations, and deliver consistent value that boosts retention, growth, and satisfaction. In this strategic role, you’ll also explore new tech partnerships and integration opportunities that expand our ecosystem and unlock more value for our customers.

ABOUT THE TEAM:

Our global team of 15 Technical Account Managers is spread across the world, including EMEA, US, and APAC. We always strive for a seamless client onboarding and bug-free integration, while balancing ever-changing client requests on a daily basis. Our team works closely with Customer Success Managers and the development team, enabling us to act as consultants to all parties involved in the client onboarding journey. Ultimately, handling expectations related to the integration of our platform is where we drive value for our clients & our company. 

Our team is defined by our commitment to mutual support and our dedication to deep problem-solving. These qualities are essential in future teammates in order for us to continue building on our strengths. 

The estimated total compensation for this role is $115,500, though actual compensation may vary depending on factors such as relevant experience, skills, qualifications, certifications, and location. The salary range is subject to change and may be adjusted at any time. For this role, you must be located within commuting distance of one of our US hubs: New York, Chicago, or Boston.

ONCE YOU ARE HERE YOU WILL:

• Own the end-to-end technical integration of our API-driven platform into each client's ecosystem
• Troubleshoot recurring technical issues and drive escalations through to resolution
• Manage a portfolio of enterprise accounts, tracking API usage to protect retention, growth, and satisfaction
• Partner with Customer Success Managers and Engineering to deliver a strong client experience
• Design and continuously improve customer onboarding processes
• Identify new technology partnerships and integration opportunities that expand our ecosystem
• Guide customers through expectation-setting conversations that build long-term trust
• Support escalated tickets alongside the broader support team

WHAT WE NEED YOU TO BRING TO THE TABLE:

• 4 years of previous experience working as a Technical Account Manager, Integrations Consultant, , or similar technical client-facing role
• Experience owning API integrations end-to-end for enterprise-level accounts
• Demonstrated ability to successfully handle the demands of Enterprise accounts, including complex stakeholder management  
• Proven experience with SaaS based products
• High level of problem-solving attitude in a troubleshooting environment
• Excellent written communication skills with the ability to explain complex topics in easily understood and concise language to both technical and non-technical professionals
• Stay calm, patient, and professional while managing high-stakes customer relationships
• Analytical understanding with a high focus on data-driven decision-making

WHAT'S IN IT FOR YOU:

• Learning budget and LinkedIn Learning
• Competitive salaries & 401(k) plan w/match
• Medical, dental, & life insurance
• Flexible PTO
• Mental health support with Nilo.health