Housing Specialist - Housing Choice Voucher Program

Tallahassee Housing Authority

Position Announcement

POSITION: Housing Specialist- Housing Choice Voucher Program

SUPERVISOR: Marco Moo Young

STATUS: Non- Exempt

SALARY: $23.08 hourly

POSITION DESCRIPTION: The position duties include a wide range of activities related to determining and documenting applicant and/or participant eligibility, income, rent, and contractual relationships with owners in support of the Housing Choice Voucher (HCV) operations using written administrative policies and procedures. The position requires full accountability for assigned cases, including accurate and complete files, resolution of customer service cases, and responsiveness to participant and landlord inquiries.

ESSENTIAL DUTIES AND RESPONSIBILITIES: The statements below are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties, and/or skills required. Other duties may be assigned.

• Manage an assigned caseload of HCV participants
• Conduct annual recertification within required time frames
• Complete interim recertifications as required
• Conduct participant briefings
• Process and monitor participant's moves to a new dwelling
• Determine housing assistance payment and tenant rent calculation
• Education participants on program requirements and family obligations
• Resolve concerns between owners, tenants, and the Public Housing Authority (PHA)
• Process all transactions within the PHA’s required business systems
• Maintain accurate and complete applicant/participants files
• Provide excellent customer service to participants, landlords, co-workers, clients, and vendors
• Conduct all job functions in alignment with the PHA’s Administrative Plan, HUD regulations, and other state and local requirements
• Obtain certification in Housing Choice Voucher Specialist within 120 days of employment
• Ensure regular attendance and punctuality
• Perform other duties as assigned.

DESIRED QUALIFICATIONS: Education equivalent to a four-year degree from a regionally accredited institution in Public Administration, Social Science, or a closely related field; a minimum of two years of progressively responsible work experience for a public agency, or related work in the social service or community service field preferred. Alternatively, a two-year degree with four years of experience will satisfy the qualifications.

KNOWLEDGE AND ABILITIES:

• Knowledge of general operations and procedures of a Public Housing Agency.
• Knowledge of the purposes, policies, and regulations of the Housing Choice Voucher Program as established by the US Department of Housing and Urban Development (HUD).
• Knowledge of the regulations affecting the Housing Choice Voucher Program and the ability to understand the terms of the Housing Authority’s Administrative Plan.
• Demonstrated knowledge of business English, spelling, punctuation, and arithmetic.
• Knowledge of modern office equipment including copiers, personal computers, mainframes, terminals, calculators, facsimile machines, etc.
• Ability to understand, act on, and interpret policies, regulations, and procedures set forth by the Housing Authority and/or HUD.
• Ability to perform computations with speed and accuracy.
• Two years of property management experience.

PHYSICAL REQUIREMENTS

• Level of manual dexterity is sufficient to allow for operations of a typewriter, terminal keyboard, telephone, facsimile machine, calculator, etc; ability to transport oneself to various assisted housing locations and offices as required in fulfilling job duties.
• Ability to move, handle or lift small objects around the desk area, e.g., files, computer printouts, reports, calculator, pencils, legal pads, etc.
• Ability to physically inspect all types of rental units
• Ability to bend, stoop, kneel, and crawl

SPECIAL REQUIREMENTS

• Must possess a valid Florida driver’s license and reliable transportation
• Must be bondable
• Drug Screening and criminal background checks will be performed on all new hires.

Job Type: Full-time

Pay: $23.08 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $23