Medical Practice Support Team

We are looking for a friendly, dependable, and detail-oriented professional to join our growing medical practice. This position may include responsibilities in patient services, scheduling, insurance verification, surgery scheduling and administrative support, depending on the candidate's experience and strengths.

Our growing medical practice is looking for friendly, dependable, motivated, and detail-oriented individuals to join our team.

We currently have three full-time opportunities available, including positions focused on patient services/customer support, business office/insurance verification and /or surgery scheduling.

If you have strong communication skills, enjoy helping people, are comfortable using computers, and are eager to learn, we encourage you to apply. Medical office, surgery scheduling and/or insurance experience is helpful but not required—we are willing to train the right candidates.

Depending on your experience, skills, and interests, you may be considered for one of the following positions:

Patient Services

This position is ideal for someone who enjoys working providing excellent customer service over the phone.

Insurance Verification

This position is ideal for someone who enjoys administrative work, working with insurance information, and maintaining accurate records.

Surgery Scheduling

This position is ideal for someone who enjoys coordinating appointments, communicating with patients and providers, and ensuring surgeries are scheduled accurately and efficiently.

Responsibilities include:

• Greet and assist patients in person and/or by phone.
• Schedule appointments/surgery for multiple providers by phone and/or in person.
• Assist patients who walk in with questions or concerns.
• Troubleshoot patient concerns and communicate effectively with patients and staff.
• Provide friendly, professional customer service throughout the patient experience.
• Accurately document patient information in the electronic health record when appropriate.
• Send out and receive shipments when necessary.
• Maintain accurate spreadsheets and office records.
• Assist with general front-office and administrative responsibilities in departments throughout.
• Contact insurance carriers by phone and use online insurance portals to verify patient eligibility and benefits.
• Accurately document insurance eligibility and benefit information in patient records.
• Obtain authorizations for out-of-network insurance plans when needed.
• Assist with incoming patient calls and front-office insurance questions.

Ideal Candidate

• Customer service experience in a medical office, retail, hospitality, or similar environments is helpful.
• Positive attitude and willingness to learn.
• Patient and professional when dealing with challenging situations.
• Strong organizational and time-management skills.
• Able to multitask and stay focused in a fast-paced environment.
• Excellent attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Comfortable working directly with people.
• Comfortable using computers, electronic health records, and spreadsheets.
• Medical office or insurance experience is helpful but not required.
• Comfortable using Microsoft Excel, Outlook, and web-based applications.
• Able to learn insurance verification and authorization processes where needed.

What We Offer

We are committed to creating a supportive, professional environment where employees can learn new skills and grow with our practice.

Benefits include:

• 401(k) / 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Flexible spending account
• Paid time off

Schedule & Location

• Full-time, 40 hours per week
• Monday–Friday
• 8:00 AM–5:00 PM
• In-person position
• Tallahassee, FL 32308
• Not a remote/work-from-home position
• Business casual dress
• Visible tattoos or facial piercings must be covered

We Encourage You to Apply

You do not need to have a medical background to be successful in these positions.

When applying, please submit your resume and let us know which type of position interests you most.

We will consider your experience and strengths when determining which opportunity may be the best fit.

We look forward to meeting you!

Benefits:

• 401(k)
• 401(k) matching
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• On-the-job training
• Paid time off
• Vision insurance

Work Location: In person