PART TIME - Billing & Receivables/Receptionist

Tall Timbers Tree & Shrub Service is a professional, customer-focused company that takes pride in providing excellent service to our customers and creating a rewarding workplace for our team.

We are seeking a friendly, confident, and detail-oriented Receptionist & Billing Specialist to join our office team. This position serves as one of the first points of contact for our customers and combines front-desk customer service with invoicing, payment processing, account follow-up, and collections. This role uses QuickBooks desktop and Microsoft Excel heavily. This position is regularly scheduled for three days per week. During the busier summer season, the schedule may occasionally increase. The employee may also be asked to provide additional coverage when other office staff members are scheduled to be absent.

The ideal candidate must be professional and comfortable speaking with customers by phone, has strong organizational skills, and can confidently discuss invoices and outstanding balances. This role requires the ability to manage multiple priorities, maintain accurate records, and provide a positive customer experience in a fast-paced office environment.

Responsibilities

• Answer incoming phone calls and assist customers with questions, scheduling needs, account information, and general service inquiries.
• Provide professional and friendly customer service by phone, email, and in person.
• Prepare, review, and send customer invoices.
• Process customer payments and accurately apply them to the appropriate accounts.
• Contact customers regarding outstanding balances and past-due invoices through outgoing phone calls, emails, and written notices.
• Answer customer questions regarding invoices, payments, account balances, and billing discrepancies.
• Maintain accurate customer contact, billing, and payment information in company systems.
• Document collection efforts and customer communications.
• Assist with reconciling customer accounts and researching payment discrepancies.
• Coordinate with office staff, sales representatives, and managers to resolve customer account concerns.
• Perform general administrative and office support duties as needed.

Qualifications

• Strong customer service, communication, and telephone skills.
• Confidence discussing invoices and outstanding balances with customers.
• Professional, friendly, and dependable demeanor.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and priorities in a busy office.
• Ability to work independently while also contributing to a team environment.
• Experience with billing, accounts receivable, collections, receptionist duties, or administrative support is preferred.

Experience

• QuickBooks: 1 year required.
• Microsoft Excel: Experience preferred.
• Billing, accounts receivable, collections, or accounting: 1 year preferred.
• Receptionist or customer service experience: 1 year preferred.

Pay: $17.00 - $20.00 per hour

Benefits:

• Paid sick time

Work Location: In person

Salary : $17 - $20