What are the responsibilities and job description for the BANQUET SETUP ATTENDANT position at Talking Stick Resort?
Brief Description
Job Title: Banquet Set-Up Attendant (full-time: Varied shifts)
Department: Banquets
Gaming License: 4b
FLSA Status: Non-Exempt
Reports To: Banquet Set-Up Supervisor
Wage/Salary Grade: NE9
Summary
Sets up and breaks down banquet rooms per guest specifications, and performs side work as assigned. Mentors junior team members and helps banquet laborers read and understand lay outs.
Supervisory Responsibilities
This position does not have supervisory responsibilities.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
High School Diploma or equivalent preferred. Six months previous banquet experience in a high volume hotel or resort preferred. Minimum of 2 or more years of professional experience in banquet set-up required, ensuring they have the necessary skills, reliability, and familiarity with industry standards to effectively support event operations and meet the organization’s performance and service expectations.
Other Qualifications
Must be able to read, write, speak and understand English. Knowledge of multiple languages is a plus.
Physical Demands
While performing the duties of this Job, the employee is regularly required to stand for prolonged periods of time; walk; use hands and fingers to handle, or feel; reach with hands and arms and talk or hear. The employee must regularly lift and /or move up to 75 pounds. Ability to move or push goods on a hand cart/truck weighing a maximum of 250 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
While performing the duties of this job, the employee is regularly exposed to secondary smoke. The noise level in the work environment is usually moderate to loud. Will be required to work outdoors in uncomfortable weather conditions.
Job Title: Banquet Set-Up Attendant (full-time: Varied shifts)
Department: Banquets
Gaming License: 4b
FLSA Status: Non-Exempt
Reports To: Banquet Set-Up Supervisor
Wage/Salary Grade: NE9
Summary
Sets up and breaks down banquet rooms per guest specifications, and performs side work as assigned. Mentors junior team members and helps banquet laborers read and understand lay outs.
Supervisory Responsibilities
This position does not have supervisory responsibilities.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Act as the point person when supervisors or captains are managing multiple events.
- Verify that rooms match BEO (Banquet Event Order) specifications precisely.
- Troubleshoot last minute changes (layout adjustments, missing items, AV needs).
- Train new banquet set-up staff in:
- Proper room layout
- Safety practices
- Equipment handling
- Service standard
- Oversee inventory of linens, tables, risers, and specialty equipment.
- Conduct quality checks before handoff to banquet captains.
- Communicate with banquet management, catering, and AV teams.
- Ensure compliance with casino policies and fire code layout rules.
- Document issues or improvement opportunities.
- May assist in creating or updating layout diagrams.
- Assists servers and management with the setting, decoration and tear-down/removal of buffets and coffee breaks.
- Receive all freight and distribute to clients as needed.
- Set-up of tables, chairs, stages, dance floors & linen.
- Cleaning & detailing of meeting rooms.
- Organization & cleaning of both front & back of house and storage areas.
- Ensure outdoor function space is maintained.
- Assists outlets with department’s equipment when needed.
- Performs other duties as requested, such as cleaning unexpected spills, handling special guest requests, and ensuring guest satisfaction.
- Other duties assigned by Department Leads, Managers and Resort Managers.
High School Diploma or equivalent preferred. Six months previous banquet experience in a high volume hotel or resort preferred. Minimum of 2 or more years of professional experience in banquet set-up required, ensuring they have the necessary skills, reliability, and familiarity with industry standards to effectively support event operations and meet the organization’s performance and service expectations.
Other Qualifications
- Must be reliable, trustworthy and possess a pleasant personality.
- Previous quest service experience preferred.
- Must have excellent customer service and communication skills.
- Presents a professional and well-groomed appearance at all times.
- Ability to be on your feet for the majority of the day. This position requires walking, bending, moving, and lifting.
- Must meet physical demands of the position.
- Ability to work cohesively as part of a team.
- Must be able and willing to work a flexible schedule, including weekends, evenings and holidays.
Must be able to read, write, speak and understand English. Knowledge of multiple languages is a plus.
Physical Demands
While performing the duties of this Job, the employee is regularly required to stand for prolonged periods of time; walk; use hands and fingers to handle, or feel; reach with hands and arms and talk or hear. The employee must regularly lift and /or move up to 75 pounds. Ability to move or push goods on a hand cart/truck weighing a maximum of 250 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
While performing the duties of this job, the employee is regularly exposed to secondary smoke. The noise level in the work environment is usually moderate to loud. Will be required to work outdoors in uncomfortable weather conditions.