What are the responsibilities and job description for the Customer Service Representative position at Taleo Social Sourcing?
TITLE: Customer Service Representative
LOCATION: Everetts, NC
POSITION REPORTS TO: Customer Service Manager/Branch Manager
SCHEDULE: Schedule TBD. Some overtime and some weekends may be required
COMPENSATION: Commensurate with experience and skills
RESPONSIBILITIES
· Deal Directly with customers either by telephone or email
· Perform general clerical duties to include but not limited to copying, faxing, mailing and filing
· Processing daily invoicing duties, communicating with internal and external customers
· Coordinate and communicate customer orders/questions/requests with operations and sales teams
· Handle and resolve customer complaints
· Obtain and evaluate all relevant information to handle product and service inquiries
· Provide pricing and delivery information
· Set-up new customers
· Process orders, forms, applications and requests
· Organize workflow to meet customer timeframes
· Maintain customer databases
· Communicate and coordinate with internal departments
· Provide feedback on the efficiency of the customer service process
· Track, purchase & manage stock of office and kitchen supplies as needed
· Prepare correspondence and presentations
· Prepares and coordinate mail, faxes, and express packages.
· Manage other tasks (ongoing or project) as deemed necessary by management
· Work on special projects as needed
· Must be able to analyze situations for safety and practicability, and deal with problems involving few concrete variables in fairly standardized situations
· Must demonstrate a professional, courteous demeanor to both customers and coworkers and keep safety in mind at all times
· Other tasks as assigned by manager
BASIC REQUIREMENTS
· Must be able to pass background screening
· Locals only (must live within 60 miles)
· Excellent verbal and written communication skills
· Ability to work in a deadline driven environment
· Dependable with a positive attitude
· Self-motivated and able to work independently as well as part of a team
· Excellent interpersonal & problem-solving skills
· Excellent phone etiquette
· Customer-focused & proficient relationship builder
· Proficient knowledge of Microsoft Word, Excel, and PowerPoint
· Ability to explore and learn other software applications
· Ability to prioritize and manage deadlines
· Accuracy and attention to detail
· Strong organizational skills
Sun Coast Resources LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, gender identity, sexual orientation, status as a protected veteran, among other things, or status as a qualified individual with disability.