What are the responsibilities and job description for the Senior IT Support Engineer - Onsite, Seattle Area position at TalentXM?
About the Job
Position: Senior IT Support Engineer
Location: Seattle Area
Work Schedule: Full-time, fully onsite, Monday through Friday
Languages: Fluency in English required; Mandarin proficiency preferred but not required
About TalentXM
TalentXM (formerly BlockTXM) is an AI-native enterprise services company that also provides flexible talent and delivery models. We work with organizations across the United States, LATAM, and India to place skilled professionals in roles where they make a real impact. We are hiring on behalf of our client for a hands-on IT support role in the Seattle area.
Role Overview
We are looking for an experienced Senior IT Support Engineer to keep our client’s workplace technology reliable, secure, and running smoothly. You will serve as the primary onsite IT contact, supporting employees while managing office networks, enterprise systems, and endpoint devices.
This role combines advanced L1/L2/L3 troubleshooting with systems administration, security, and operational improvement. It suits someone who takes ownership, works independently, and communicates clearly with employees, vendors, and technical teams.
Key Responsibilities
• IT & Network Operations: Maintain, troubleshoot, and optimize routers, switches, firewalls, Wi-Fi, VPNs, and network security devices. Monitor infrastructure performance and perform preventive maintenance to support availability and reliability.
• Systems & Cloud Administration: Administer Windows Server, Active Directory, Azure AD, Microsoft 365, Exchange Online, Intune, and enterprise collaboration platforms. Manage configurations, accounts, permissions, and endpoint policies.
• Employee Technical Support: Provide onsite L1/L2/L3 support for Windows and macOS devices. Resolve complex hardware, software, network, authentication, and application issues with minimal escalation.
• Incident Resolution: Lead troubleshooting for critical incidents, perform root cause analysis, and implement lasting fixes. Coordinate with internal teams and vendors when additional support is needed.
• Onboarding & Device Lifecycle: Manage workstation provisioning, software deployment, account setup, access permissions, offboarding, and device lifecycle management for PC and Mac users.
• Asset & Vendor Management: Maintain accurate hardware inventories and software license records. Coordinate procurement, warranty services, issue resolution, and infrastructure improvements with service providers and vendors.
• Backup & Security: Manage and monitor backups and disaster recovery processes. Administer endpoint protection, patching, antivirus, identity management, and access controls, and support security incident response and vulnerability remediation.
• Operational Improvement & Mentoring: Improve support processes, automate repetitive tasks, and recommend technology improvements. Mentor junior support staff and provide technical guidance when needed.
Who You Are (Qualifications)
Must have:
• Experience: 5 years of hands-on experience in IT support, systems administration, or enterprise desktop support, including L3 technical support in a corporate environment.
• Operating Systems: Expert-level troubleshooting skills across Windows and macOS, with hands-on experience supporting Windows Server environments.
• Networking: Strong knowledge of TCP/IP, LAN/WAN, VLANs, DHCP, DNS, VPNs, wireless networking, and firewall fundamentals.
• Microsoft Platforms: Hands-on experience administering Microsoft 365, Azure AD, Exchange Online, Intune, or equivalent enterprise cloud platforms, along with Active Directory, Group Policy, and endpoint management.
• Security & Business Continuity: Practical experience supporting endpoint security, patch management, backups, disaster recovery, and corporate IT security policies.
• Problem-Solving: Strong analytical skills and the ability to investigate complex issues, identify root causes, and implement effective corrective actions.
• Communication & Service: Fluency in written and spoken English, with strong customer service and stakeholder management skills.
• Ownership & Prioritization: A proactive, detail-oriented approach, with the ability to manage competing priorities, communicate progress and risks, and follow issues through to resolution.
• Technical Leadership: Ability to guide junior team members, lead technical initiatives, and drive operational improvements.
• Onsite Availability: Ability to work from the client’s Seattle-area office Monday through Friday.
Nice to have:
• Experience with PowerShell scripting or task automation.
• Mandarin language proficiency.