What are the responsibilities and job description for the ServiceNow Project Manager position at Talentus Global?
The Project Manager is responsible for management of assigned technical projects. The Project Manager executes day-to-day management of assigned project segments. In addition, the Project Manager manages the group of projects as a whole, providing a single point of knowledge and control for the aggregate effort.
Roles and Responsibilities
Guiding various project teams and Client organizations on how to use Agile/Scrum practices and values to end clients
Guides assigned project teams on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks
Assesses the Scrum maturity of the project team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the project team and Client organization
Removes impediments and/or guides the team to remove impediments by finding the right personnel to remove the impediment
Builds a trusting environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving
Qualifications
Strong ability to independently manage medium to high risk, high complexity, and high client visibility projects
Knowledgeable of project management standards, processes, procedures and guidelines using both Agile and Waterfall methodologies
Knowledgeable of industry project management best practices (i.e., Project Management Body of Knowledge - PMBOK)
Knowledgeable of the company's products and services
Solid understanding of various types of IT project methodologies and life cycles (e.g., conversions, incremental, rapid delivery, classic or traditional waterfall phases of analysis, design, development, testing, and implementation) and the correct project application
Excellent analysis, problem-solving, team, conflict management, and time management skills
Strong verbal and written communication skills
Must have experience with data center infrastructure hardware and/or software
Possess advanced skills in the use of project management software
Demonstrate ability to manage project budgets and timelines
Must be adept with the use of negotiation techniques to reach agreement when there are widely-differing viewpoints
Effectively facilitate interaction with executive level clients
Able to consistently set clear expectations, manage team performance, and build high morale among team members
Successfully maintain confidentiality and carry out assignments that are sensitive in nature
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