Director of Patient Services-Registered Nurse

Position Overview

The Director of Patient Services (DPS) will play a pivotal role in both clinical oversight and business growth. This executive-level role requires a dynamic leader who can enhance clinical outcomes, foster strong relationships with healthcare professionals, and contribute to the expansion of our client base. The DPS will oversee clinical operations, guide the care delivery process, ensure compliance with industry standards, and work closely with the leadership team to drive growth. The DPS will work collaboratively with caregivers, clients, and families to maintain a patient-centered approach while fostering a culture of excellence and continuous improvement. The Registered Nurse DPS will also actively participate in assessing client needs, developing care plans, and providing medical expertise to ensure the highest standard of care is delivered across all services.

Key Responsibilities

Client Retention and Satisfaction:

• Develop and implement strategies to improve client retention through enhanced care coordination and communication with families and clients.
  
• Lead initiatives focused on improving client satisfaction, addressing client concerns, and optimizing care delivery.
  
• Review client feedback and implement improvements to ensure continuous improvement in care quality and service delivery.
  

Compliance and Quality Assurance:

• Ensure compliance with all local, state, and federal regulations, including maintaining accreditation standards.
  
• Regularly review and update clinical policies and procedures to ensure they reflect best practices and regulatory requirements.
  
• Lead quality assurance and performance improvement initiatives to enhance overall clinical operations.
  
• Conduct regular audits to ensure clinical documentation and care practices are in line with industry standards.
  

Clinical Leadership:

• Oversee and manage all clinical aspects of the agency, including assessments, care planning, and execution of services.
  
• Ensure that the highest quality of care is delivered to clients in accordance with industry standards and regulations.
  
• Develop and implement clinical protocols and best practices to improve client outcomes and satisfaction.
  
• Monitor and assess clinical performance metrics, including patient outcomes, client retention, and overall service quality.
  
• Provide leadership and support to clinical staff, including RNs, LPNs, HHA’s, PCA’s and caregivers, ensuring ongoing education and compliance with standards.
  

Business Growth and Relationship Building:

• Actively engage with hospitals, physicians, rehabilitation centers, nursing homes, and other healthcare facilities to build strong referral relationships.
  
• Work with the marketing and business development teams to create strategies that promote Synergy HomeCare’s services to healthcare professionals and the community.
  
• Conduct presentations and outreach to healthcare partners to increase awareness of Synergy HomeCare’s services.
  
• Collaborate with leadership to develop strategic growth initiatives aimed at increasing census and expanding the agency’s reach.
  

Team Leadership and Development:

• Mentor and lead clinical staff, fostering a culture of excellence and professional growth.
  
• Support the recruitment, hiring, and training of clinical staff to maintain a high standard of care.
  
• Organize and conduct ongoing professional development and training for the clinical team.
  

Qualifications:

• Current Registered Nurse (RN) license in good standing (BSN/MSN)
  
• Minimum (2) two to (7) seven years of verifiable clinical and managerial experience within a Home Care setting
  
• Cheerful personality and good communications skills (bilingual in Spanish and English a plus). 
  
• Willing to meet with and speak with patients, their family, and their medical professionals to develop, update and maintain proper care plan.
  
• Experience with electronic health records (EHR) and care management systems is preferred.
  
• Strong Knowledge of home care operations, clinical protocols, and healthcare regulations in accordance with NYS DOH guidelines.
  
• Prior supervisory experience with field staff, and experience with clinical oversight, monitoring quality assurance, and overall case management
  
• Demonstrated ability to lead, mentor, and manage a clinical team.
  
• Strong communication and PC skills
  
• Skilled in identifying issues, developing solutions, and implementing corrective actions to improve clinical operations.
  

Key Competencies:

• Leadership: Ability to inspire, lead, and manage clinical staff while fostering a culture of compassion and care excellence.
  
• Business Acumen: Understands how to drive business growth through relationship-building, strategic planning, and operational efficiency.
  
• Clinical Expertise: Deep knowledge of home care, geriatric care, and chronic condition management.
  
• Communication: Excellent communication skills, able to present ideas and build relationships with both clinical staff and healthcare professionals.
  
• Client-Centered Focus: Demonstrates a strong commitment to improving client outcomes and satisfaction.
  
• Problem Solving: Ability to analyze clinical and operational challenges and develop creative solutions.
  

Benefits:

• Competitive salary and bonus opportunities tied to agency growth and performance.
  
• Health, dental, and vision insurance.
  
• Paid time off and holidays.
  
• Opportunities for professional development and continuing education.
  
• A dynamic, supportive, and collaborative work environment.