What are the responsibilities and job description for the Best Western Ponderosa Lodge - Hiring Front Desk Agent position at Talentuition, LLC?
At the Best Western Ponderosa Lodge, we’re fortunate
to live and work in one of the most picturesque areas of Central Oregon. Our property accommodates both business and
leisure travelers, and we are a destination hotel that has served many of the
same customers for years. We also have staff
members who have been with us for over a decade because we treat our employees
with respect, dignity, and transparency. We are committed to building and maintaining a staff whose talents can
be showcased and whose knowledge of Sisters, OR, and the surrounding
areas can be shared with our guests.
Best Western
Ponderosa Lodge is searching for a Part-Time Front Desk Agent to join our team. Working closely with the General Manager, our
Front Desk Agent is the face of our hotel, ensuring every guest has a superior
experience throughout their stay. This role involves maintaining the
cleanliness and presentation of the lobby, breakfast area, restrooms, and
exterior spaces. Our ideal candidate is someone who is passionate about
hospitality and takes pride in their work.
Job Responsibilities:
- Welcomes and greets guests with a warm
friendly smile
- Responds promptly to customer needs
- Maintains an inventory of vacancies,
reservations, and room assignments
- Possesses a working knowledge of the
reservations department. Takes same-day reservations and future reservations
when necessary. Knows cancellation procedures
- Knows room locations, types of rooms
available, and room rates
- Registers arriving guests and assigns rooms
- Coordinates room status updates with the
housekeeping department by notifying housekeeping of all check-outs, late
check-outs, early check-ins, special requests, and part-day rooms
- Uses persuasive selling techniques to sell
rooms and to promote other services of the hotel
- Knows daily activities and meetings taking
place in the hotel
- Reports any unusual occurrences or requests to
the manager or assistant manager
- Manages and resolves guest complaints in a
professional and courteous manner
- Processes guest check-outs and handles
monetary transactions
- Maintains customers’ privacy
- Maintains a high level of professional
appearance and demeanor
- Keeps high-traffic areas clean and organized
- Punctuality, dependability, and regular
attendance
- Treat all coworkers with respect
- Adheres to all hotel policies and procedures
as outlined by hotel standards and Federal, State, and Local laws, including
OSHA regulations
- Must use appropriate protective equipment as
needed for the job task
- Performs other duties as assigned
Successful
Candidates Must Have:
- Eighteen years of age or older
- High school diploma or equivalent
- Computer skills such as typing
and navigating property management systems
- General knowledge and experience in hotel
facility operations
- Knowledge of surrounding areas and local
events
- Excellent customer service and communication
skills
- Self-motivated with the ability to work
independently and handle stressful situations
- Ability to take direction and supervision from
management
- Strong multi-tasking and prioritization skills
in a fast-paced environment
- Organized with strong attention to detail and
problem-solving skills
- Knowledge of proper telephone etiquette and
credit, check cashing, and cash handling policies
- Ability to work a flexible schedule, including
nights, weekends, and holidays
- Sitting, standing, walking, reaching,
twisting, turning, kneeling, bending, and squatting in the performance of daily
activities will be expected, in addition to grasping and repetitive hand
movement
- Ability to lift and move 30 lbs. or more
What We Offer:
- Best Western Rewards and Hotel Discounts
- Employer-sponsored Medical, Dental, and Vision
benefits
- Paid time off
- Free breakfast on workdays
Salary : $18 - $50