Account Executive

Job Summary:

The Account Executive is responsible for a series of activities that will create and nurture client relationships to effectively sell client services utilizing a consultative sales approach.

Essential Job Duties & Responsibilities

• Engages in sales and sales-related activity, including traveling, driving, and meeting with clients outside of home and all offices, for a minimum of 70% of weekly working hours.
• Procures leads and clients through business development (leads/clients to be defined as including homeowners, real estate agents/brokers, developers and builders, architects, design firms, etc.) through cold calls, email campaigns, onsite visits, presentations, networking, and events.
• Develops, modifies, and presents appropriate and digital presentations for potential clients to win new business.
• Develops, maintains and informs senior management of current and project market dynamics and conditions affecting MBH services in the territory
• Follows up on client leads and sets appointments with clients within 24-48 hours for a live walkthrough.
• Follows up on client requests for luxury staging needs in a timely manner
• Utilizes consultative sales practices to contact and engage client leads provided by the office.
• Uses professional phone etiquette, customer service skills, and rapport-building techniques to initiate and maintain contact with clients.
• Establishes expectations with clients via phone and in person regarding staging processes and procedures.
• Manages client expectations from inception to completion utilizing proactive, timely, and effective communication.
• Conducts an engaging walkthrough and sales presentation onsite with clients, effectively conveying the value proposition of MBH, influencing clients to retain MBH as their staging company of choice.
• Prepares effective bids and proposals and successfully converts the bid to become a job.
• Maintains excellent communication with clients throughout the staging process, including regular follow-up and responding to clients’ needs and questions.
• Closes staging projects by converting leads to bids and bids to jobs at a target set by management.
• Completes all company forms and protocols for the staging project following SOPs.
• Manages the client relationship, contract process, and client needs for each staging project via conducting initial and final walkthroughs of the property with the client.
• Problem-solves with clients throughout the staging process, including escalating and resolving areas of concern with internal MBH department resources.
• Executes on procedures within Salesforce and DocuSign by consistently creating leads, updating the system with all activity, creating bids, and sending and receiving contracts effectively
• Understands the contract and communicates contract terms to the client effectively.
• Maintains excellent product knowledge and educates clients on non-staging products and services offered by the company.
• Seeks opportunities to cross-sell or up-sell to clients
• Demonstrates an openness and willingness to work with managers to continuously identify areas of strength and to continuously improve in areas of opportunity.
• Maintain relationships with assigned clients, brokers, developers, and realtors to capture more market share.
• Attends monthly sales meetings.
• Adheres to legal compliance and regulation as outlined by MBH.

Education

• Bachelor's degree in business administration, marketing, or Sales or related work experience

Skills And Experience

• Experience in real estate, furniture sales, or a design industry background is a plus.
• Excellent written and oral communication skills and the ability to interact with all levels of personnel.
• Computer savvy with the ability to create, modify, and present PowerPoint; compose; and create letters and other business-related documents.
• Excellent responsiveness and follow-up skills, and the ability to build rapport with clients.
• Proven ability to create urgency with clients and great time management skills.
• Must be a strong influencer and strong closer.
• Strong willingness to develop an in-depth understanding of the business and related services and products.
• Must have excellent problem-solving skills.
• Ability to meet deadlines and work under changing priorities.
• Be dependable, punctual, and organized.
• Experience as a sole contributor and in a team environment

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance