What are the responsibilities and job description for the Remote Call Center Team Lead position at Talentoma?
Job Title: Remote Call Center Team Lead
Monthly Pay: $5,200 – $6,200
Summary:
- Leads and manages remote call center teams
- Drives performance, productivity, and service quality
- Provides coaching and support to agents
Job Responsibilities:
- Lead and coach call center agents
- Monitor KPIs and performance metrics
- Provide feedback and training
- Handle escalations
- Manage team schedules
- Improve team performance
Qualifications:
- Leadership experience in a call center preferred
- Strong coaching and communication skills
- Ability to analyze performance data
- Problem-solving mindset
- Remote leadership experience is a plus
Perks & Benefits:
- Monthly pay: $5,200–$6,200
- Remote leadership role
- Performance bonuses
- Paid leadership training
- Career advancement opportunities
Salary : $5,200 - $6,200