What are the responsibilities and job description for the Customer Support Specialist position at Talentoma?
Job Title: Remote Customer Support Specialist
Monthly Pay: $3,300 – $3,900/month
Summary:
We’re looking for friendly, reliable individuals to join our team as Remote Customer Support Specialists. This work-from-home role involves answering incoming calls and assisting customers with general questions or concerns. You’ll be the first point of contact for people looking for support, so being able to communicate clearly and remain calm under pressure is important. If you enjoy engaging with others, solving straightforward issues, and working independently, this position could be a strong fit for you.
Job Responsibilities:
- Answer inbound customer calls and provide accurate, helpful responses to general inquiries.
- Make simple outbound calls as needed, such as appointment reminders or follow-up updates.
- Maintain a friendly, patient, and professional tone in every interaction.
- Record key details from each call accurately using our provided digital tools and systems.
- Follow straightforward, step-by-step procedures to guide each call effectively.
- Stay in regular communication with your remote team through scheduled check-ins, chats, or updates.
Qualifications:
- Clear speaking and active listening skills are essential.
- Comfortable using a computer and switching between digital tools or tasks as needed.
- A dependable internet connection and a quiet, distraction-free home workspace.
- A team-oriented attitude, with a willingness to support others and ask for help when needed.
- No prior experience required—comprehensive paid training is provided.
- Previous experience in customer service, retail, or hospitality is helpful but not required.
Perks & Benefits:
- Fully remote position—work from the comfort of home.
- Competitive monthly pay: $3,300 – $3,900.
- Paid training included from your first day.
- Flexible scheduling options, including weekends, based on your availability.
- Supportive team culture with approachable managers.
- Potential opportunities for growth and advancement within the company.
Salary : $3,300 - $3,900