Sr IT/AV Specialist

Job Title: IT/AV Specialist (Crestron, 365 and TEAMS)

Primary Location: Northbrook

Position Type: 6 month contract/contract to hire

(qualified candidates must be able to work in the US and do not require sponsorship now or in the future)

Job Description:

We are seeking an experienced IT/AV Specialist to manage desktop support and AV (Audio Visual) for our client's corporate headquarters, providing white glove support. This is a 6 month contract/contract to hire role. Qualified candidates must be able to work on-site 5 days a week in the Northbrook office.

This role provides on-site support for users and executives five days a week, with a strong focus on conference rooms and AV systems, particularly Crestron. The ideal candidate will have experience delivering white-glove support in a corporate enterprise environment. Responsibilities include troubleshooting and maintaining Windows 11 and Microsoft 365 environments, ensuring the smooth operation of Lenovo laptops/desktops, and managing AV equipment across multiple conference rooms. You will join a team of 11, with this position created to meet increased workflow and company growth.

Required Skills

• Experience: 2–4 years of IT support in a corporate environment, with exposure to desktop refresh, break/fix, and ticketing processes.
• Technical Skills: Strong proficiency with Microsoft Windows 11, Office 365, and AV support. Familiarity with Lenovo hardware for diagnostics, issue resolution, and desk-side support.
• AV Expertise: Hands-on experience with Crestron systems and Microsoft Teams; proven ability to support corporate AV environments, including wireless connectivity and presentation tools (projectors, screens, whiteboards, etc.).
• Customer Service: Prior experience providing in-person executive support with excellent communication skills across phone, email, and face-to-face interactions.
• Ticketing Systems: Working knowledge of ServiceNow or similar ticketing platforms.
• Additional Skills: Exposure to mobile device support (helpful but not a primary focus).
• Work Environment: Must be able to work on-site in Northbrook, IL, five days a week with a start time of 7:00–7:30 AM.
• Technical Environment: Crestron, Zoom, Lenovo devices, and Microsoft Surface Hubs.

Key Responsibilities

• Desktop Support: Provide hands-on support for Windows 11, Office 365, and Lenovo hardware, ensuring efficient resolution of technical issues.
• Conference Room Technology: Manage and support AV and conference room systems, primarily leveraging Crestron and Microsoft Teams.
• Troubleshooting: Perform desktop refresh builds, resolve break/fix scenarios, and manage high ticket volumes through ServiceNow.
• Field Support: Assist field engineers with Microsystems support for remote team members as needed.
• Collaboration: Partner with colleagues and report to the team lead to ensure smooth workflow and high-quality service delivery.
• Team Contribution: Work as part of an 11-member IT support team, supporting business growth and evolving departmental needs.

Compensation $30/hr - $38/hr. TalentFish is an employee-owned company pioneering a new realm in talent acquisition. We are redefining IT staffing by evolving AI, video screening, and our unique platform. TalentFish focuses on providing the best employee, consultant, and client experience possible. At TalentFish we are an Equal Opportunity Employer; we embrace and encourage diversity!