IT Support Analyst – End User Technology

Job Title: IT Analyst

Primary Location: Los Angeles, CA (On-Site 5 Days Per Week)

Position Type: Direct Hire

Overview

TalentFish is casting a line for an IT Analyst! This is an excellent opportunity for an IT professional who enjoys providing hands-on technical support, delivering exceptional customer service, and contributing to a collaborative technology environment. The IT Analyst will provide day-to-day technology support, assist with meeting and event technologies, support end users, and participate in IT projects that enhance operational effectiveness across the organization.

What You'll Do

• Serve as a trusted technical resource, delivering timely support and resolution of technology-related issues.
• Provide support for conference room technology, video conferencing, presentations, client meetings, and special events.
• Partner with departments across the organization to coordinate and execute technology requirements for meetings and events.
• Respond to first-level support requests via phone, email, and in-person interactions.
• Install, configure, and maintain approved software and technology solutions.
• Troubleshoot and coordinate the resolution of hardware, software, and network-related issues.
• Maintain office workstations, laptops, printers, and peripheral equipment to ensure operational readiness.
• Manage and update IT asset inventory and asset management records.
• Utilize ticketing systems to document, track, escalate, and resolve support requests.
• Maintain ownership of support requests and provide proactive communication throughout the resolution process.
• Participate in IT projects, system deployments, upgrades, and user adoption initiatives.
• Support mobile device technologies and remote access solutions, including Citrix and VPN connectivity.
• Assist with planned maintenance activities and critical incident response efforts.
• Promote and support data security best practices and compliance with company policies.
• Provide support outside of normal business hours when necessary.
• Occasional travel may be required.

What You Bring

Technical Skills

• Microsoft Windows Operating Systems (installation, configuration, and troubleshooting)
• Microsoft Office Suite
• ServiceNow
• Microsoft Teams
• Citrix and VPN technologies
• Mobile device support (iOS and iPadOS)
• Networking fundamentals including LAN/WAN environments
• Communication and connectivity technologies
• Intranet, Extranet, and Internet technologies
• Document Management Systems, including iManage Work 10
• Data security principles and related technologies
• Project coordination and project management methodologies

Education & Experience

• Associate's or Bachelor's degree preferred, or equivalent professional experience.
• 3 years of hands-on IT support experience supporting software, hardware, and networking environments.
• 3 years supporting LAN/WAN infrastructure and network-related technologies.
• 3 years installing, configuring, and maintaining Windows-based client operating systems.
• Professional services, legal, or law firm experience is highly preferred.

Compensation & Benefits

The expected compensation range for this position is $40–$47 per hour, depending on experience, skills, and qualifications.

Comprehensive benefits may include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off
• Additional company-sponsored benefits

TalentFish is committed to pay transparency and complies with all applicable state and federal compensation regulations.

Additional Requirements

• Must be authorized to work in the United States without current or future visa sponsorship.
• Employment offers are contingent upon successful completion of a background check, which may include employment verification, education verification, reference checks, criminal history review, drug testing, and other client-required screening processes in accordance with applicable laws.

About TalentFish

TalentFish is an employee-owned company pioneering a new era in talent acquisition. By combining innovative AI-driven solutions, video screening technology, and a highly personalized recruiting approach, we are transforming the staffing experience for clients, consultants, and candidates alike.

If you're looking for an opportunity to make an impact while growing your IT career in a dynamic and collaborative environment, we'd love to hear from you.

EMAIL ME: lgironda@talentfish.com