What are the responsibilities and job description for the Technology - Help Desk position at TalentEd School District #13?
Position Description
POSITION TITLE: Help Desk Support Technician
FLSA Non-Exempt
QUALIFICATIONS:
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A Certification or equivalent experience
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Good oral and written communication skills
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Customer service experience (call center experience preferred)
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Hardware troubleshooting skills
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Excellent software skills
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Operating System experience (Windows 7)
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Excellent knowledge of desktops, laptops, and other common peripheral devices
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Experience creating and deploying disk images
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Knowledge and experience with hardware warranty procedures
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Ability to monitor computer technology service and repair
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Self-motivated
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Ability to lift up to 40 lbs up to a height of 4 feet occasionally
REPORTS TO: Technology Support Manager
TERMS OF
EMPLOYMENT: Twelve month (261 days) with benefits provided according to Classified Agreement.
ESSENTIAL JOB FUNCTIONS:
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Provide technical support for computer users via phone.
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Maintain/update work order system and communicate work order priority and status to end users.
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Effectively diagnose and troubleshoot malfunction of computer or network devices relating to user error, faulty hardware, or software/server/network issues.
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Communicate effectively with staff and students regarding maintenance of technology.
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Effectively diagnose and troubleshoot malfunction of hardware devices, including printers, scanners, barcode readers, digital cameras, etc.
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Disaggregate service-related data to discover trends and recommend process modifications for technology service.
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Actively monitor and report compliance with the district’s technology service level agreement.
OTHER JOB FUNCTIONS:
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Lead special technology projects as required.
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Attend meetings and trainings as scheduled.
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Other duties as assigned.