ON-SITE opportunity for an -Inbound Call Center Representative

We have an on-site opportunity for an Inbound Call Center Representative for the Indiana Department of Insurance - SHIP in Indianapolis, Indiana, for a long-term project. I am forwarding the JD for your reference. Kindly review it and let me know if you would be interested in this opportunity.JD:IN-IDOI-Inbound Call Center Rep (788833)Rate/Compensation: $14.17 on W2 hourly (No benefits) Location: 311 W. WASHINGTON ST., INDIANAPOLIS, IN 46204Interview Mode: Phone and in-person  Must complete a 5-day training on health insurance for people with Medicare. Answers 800 helpline calls and performs other general office duties such as data entry, mailings, and inventory. Must make it in by 8am but in some cases will allow 8:30.  OVERVIEWAnswer in-coming 800 helpline calls, transfer calls to volunteers when available, data entry of client contacts, and other clerical functions such as mailings and inventory.DUTIES*Answer all 800 calls in a timely manner. Record on Client Contact forms.*Forward 800 calls to available volunteer counselors or provide counseling assistance when volunteers are not available. Take calls from counselors regarding availability and/or supplies.*Complete data entry each day including Client Contacts*Do labels and mailing for information packets, assemble packets of information, and make copies of SHIP information as needed.*Inform the Office Manager when supplies of materials are low*Put away all deliveries in an orderly manner. Keep work area in order and recycle unwanted paper and boxes. Make sure work area is neat and orderly*Take voice mail messages for all packet requests twice a day (morning and afternoon at minimum).*Forward call back messages to Volunteer Supervisors at the end of the day.*Put together new counselor training materials and other training materials requested by Trainers.*Put together presentation materials and supplies as requested by Volunteer Supervisors, Counselors, or SHIP Local Sites.*Other duties as assigned by Office Manager including, but not limited to, special mailings/emails, 800 message recordings, updating lists, etc.DIFFICULTY OF WORKIncumbent performs standardized tasks and must successfully complete trainings and effectively communicate on the telephone keeping consistent with agency policies and laws affecting the agency.RESPONSIBILITYIncumbent must provide accurate and correct information to callers and complete tasks in a timely manner. Incumbent is responsible for accuracy giving Medicare information over the telephone and maintaining accurate records, files, forms, reports and technical information. Errors in work or faulty judgment can undermine trust and the reputation of the program.PERSONAL WORK RELATIONSHIPSPersonal work relationships are with immediate office staff, Office Supervisor, the public, department and agency representatives at local and state levels. Contacts are for the purpose of relaying and giving information and making referrals. Good Communication SkillsRequired2YearsKnowledge of Data EntryRequired2YearsHigh School Diploma or GEDRequired  Additional education or experience preferredNice to have  Call center experienceNice to have  QuestionsDescriptionQuestion 1Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?Question 2Please list candidate's email address.Question 3Please list the city and state where candidate currently resides.Question 5this is a full time 40 hour work week. 8:00-4:30 pm with 30 minute lunch. Do you accept this requirement?Question 6Teams and on-site Interviews will be held the week of 1/5/2026. Is candidate available during this week?Question 7This is an ONSITE position in Indianapolis in a call center taking inbound calls. Do you accept this requirement?Question 8Your candidate must have a clear BMV check along with the background check to be eligible. Do you accept this requirement?   Thanks & Regards,Niketa GanjuT: 908 256 4984E: niketa.ganju@talentechdigital.comCompany DescriptionTalenTech Digital is a Northern Virginia-based IT staffing and consulting company.

Salary : $14