User Screening and Operations Specialist

User Screening and Operations Specialist
Cupertino, CA-95014
3 months
Hybrid or onsite
Level: IV

We are seeking a highly experienced and detail-oriented User Reporting and Screening Operations Specialist to drive the operational excellence and strategic growth of our online safety initiatives.
If you are passionate about online safety, thrive in a fast-paced environment, and are eager to innovate beyond standard industry playbooks, we encourage you to apply.

Responsibilities
Operational Strategy & Excellence: Define, document, and continuously optimize global moderation and screening processes specifically tailored for online interpersonal safety, child safety, and illegal content.
Policy Operationalization: Partner closely with Policy Leads to translate new policies into clear, actionable, and scalable
operational plans, ensuring practical implementation across our moderation teams.
Regulatory Compliance: Ensure operational processes meet stringent regulatory requirements globally, providing robust data readiness, supporting audits, and troubleshooting compliance-related issues.
Performance & Metrics: Define, develop, and ensure the attainment of key performance indicators (KPIs) for user reporting and content screening, driving continuous improvement in efficiency and effectiveness.
Cross-Functional Collaboration: Serve as a key operational partner, collaborating with Legal Counsel, Product & Engineering, Policy Leads, and Investigations teams to ensure seamless execution of safety initiatives.
Systems & Tools: Provide insights and requirements to inform policy optimizations and the systems roadmap, working with Product Managers, Technical Engineering Program Managers, and Engineers to translate business needs into technical requirements for moderation tools and platforms.
Innovation: Champion an innovative mindset, challenging conventional approaches to moderation and screening operations to develop best-in-class solutions.

Minimum Qualifications
4 years of experience enacting moderation or content screening operations.
Proven track record of process, operational readiness, and workflow development in global operations, ideally covering multiple countries and languages.
Ability to operationalize policies into clear, executable processes.
Excellent cross-functional collaboration and communication skills, with the ability to influence and align diverse stakeholders.
A hands-on approach, with a keen eye for detail and a commitment to operational excellence.
Some technical proficiency, with the ability to articulate business needs into technical requirements for product and engineering teams.

Preferred Qualifications
Experience working in a fast-paced, high-growth technology company.
Familiarity with various moderation tools and technologies.

#TB_EN
#ZR

Why TalentBurst?
At TalentBurst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth.

Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships.

We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options.

TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.

Founded in 2002 by three former Monster.com executives; TalentBurst is an award-winning full-service Staffing Firm working directly with Fortune 500 companies in the US and Canada. We specialize in Contract and Contract to Permanent roles across many industries and have direct/contractual relationships with all our clients. Please visit our website www.talentburst.com or come meet us at our offices in Natick, MA, Miami, FL, Christiansburg, VA, Vineland, NJ, Houston, TX & downtown San Francisco, CA