What are the responsibilities and job description for the VDOT Configuration Manager position at TalentBurst, an Inc 5000 company?
Position: Configuration Manager
Location: Mechanicsville, VA (3x per week Onsite)
Duration: Multi Year Renewable Contract
In Person Interview Required
VDOT is seeking a highly skilled Configuration Manager with ITIL certification to join our IT Service Management team. This role is responsible for establishing, governing, and continuously improving the Configuration Management process.
VDOT is seeking a highly skilled Configuration Manager with ITIL certification to join
our IT Service Management team. The Configuration Manager is responsible for
establishing, governing, and continuously improving the Configuration
Management process within the ITSM framework. This role ensures accuracy,
integrity, and traceability of Configuration Items (CIs), enabling effective
incident, change, problem, and asset management. The Configuration Manager
maintains the CMDB (Configuration Management Database), enforces process
compliance, and partners with technical teams to ensure reliable service
delivery. This role is critical in ensuring that our configuration management
processes are thorough, efficient, and aligned with ITIL best practices. This
role will be responsible for collaborating across functional areas to maintain
the integrity of our Configuration Management Database (CMDB), supporting
change management, and driving continuous improvement across IT services. An
ideal candidate will have extensive experience integrating and managing Azure
resources within a third party CMDB.
Key Responsibilities
Develop, implement, and maintain configuration management policies and processes in line with ITIL standards and *** (COV) policy.
Own and manage the CMDB, ensuring accuracy, completeness, and compliance.
Collaborate with Change, Incident, and FinOps teams to ensure seamless service delivery.
Define and enforce policies for configuration item (CI) identification, control, and
reporting.
Work closely with Infrastructure, Network, Security, and Application teams to gather and maintain CI information.
Monitor and audit configuration data to ensure quality and reliability.
Establish and track KPIs/metrics for Configuration Management maturity and CMDB health.
Provide leadership and guidance to IT teams on configuration management best practices.
Support IT governance, risk, and compliance initiatives.
Qualifications
ITIL
Foundation certification (Intermediate or Expert level preferred).
Proven experience in Configuration Management within an ITIL environment.
Proven experience in Configuration Management within an Azure environment.
Strong knowledge of Ivanti Neurons for ITSM
Strong understanding of ITIL v3/v4 processes—especially Configuration, Change, Incident, and Problem Management.
Hands-on experience with a CMDB tool- Ivanti Neurons for ITSM including CI class modeling and discovery tools.
Excellent analytical, problem-solving, and documentation skills.
Ability to work collaboratively across technical and business teams.
Strong communication and stakeholder management skills.
Preferred
Automation tools for configuration management
Familiarity with cloud environments (Azure, AWS, GCP).
Knowledge of automation, discovery tooling, and scripting (e.g., PowerShell, Python).
Familiarity with audit and compliance framework
Knowledge of COV policies and standards.
Skills: Skill Required / Desired Amount of Experience Expertise Rating Move Experience designing and implementing Configuration Management policies, systems, and monitoring programs for enterprise environments. Required 8 Years Familiarity with implementing a CMDB with a specific emphasis on integrating Azure resources to support Change and FinOps activities. Required 8 Years Strong knowledge of Ivanti Neurons for ITSM CMDB capabilities Required 2 Years ITIL Foundation Certification Required ITIL intermediate/expert level certification Highly desired Knowledge of COV policies and standards Desired
Questions
Question 1
Please list candidate's email address.
Job #: 26-00118
Location: Mechanicsville, VA (3x per week Onsite)
Duration: Multi Year Renewable Contract
In Person Interview Required
- Local Candidates Strongly Preferred**
VDOT is seeking a highly skilled Configuration Manager with ITIL certification to join our IT Service Management team. This role is responsible for establishing, governing, and continuously improving the Configuration Management process.
VDOT is seeking a highly skilled Configuration Manager with ITIL certification to join
our IT Service Management team. The Configuration Manager is responsible for
establishing, governing, and continuously improving the Configuration
Management process within the ITSM framework. This role ensures accuracy,
integrity, and traceability of Configuration Items (CIs), enabling effective
incident, change, problem, and asset management. The Configuration Manager
maintains the CMDB (Configuration Management Database), enforces process
compliance, and partners with technical teams to ensure reliable service
delivery. This role is critical in ensuring that our configuration management
processes are thorough, efficient, and aligned with ITIL best practices. This
role will be responsible for collaborating across functional areas to maintain
the integrity of our Configuration Management Database (CMDB), supporting
change management, and driving continuous improvement across IT services. An
ideal candidate will have extensive experience integrating and managing Azure
resources within a third party CMDB.
Key Responsibilities
Develop, implement, and maintain configuration management policies and processes in line with ITIL standards and *** (COV) policy.
Own and manage the CMDB, ensuring accuracy, completeness, and compliance.
Collaborate with Change, Incident, and FinOps teams to ensure seamless service delivery.
Define and enforce policies for configuration item (CI) identification, control, and
reporting.
Work closely with Infrastructure, Network, Security, and Application teams to gather and maintain CI information.
Monitor and audit configuration data to ensure quality and reliability.
Establish and track KPIs/metrics for Configuration Management maturity and CMDB health.
Provide leadership and guidance to IT teams on configuration management best practices.
Support IT governance, risk, and compliance initiatives.
Qualifications
ITIL
Foundation certification (Intermediate or Expert level preferred).
Proven experience in Configuration Management within an ITIL environment.
Proven experience in Configuration Management within an Azure environment.
Strong knowledge of Ivanti Neurons for ITSM
Strong understanding of ITIL v3/v4 processes—especially Configuration, Change, Incident, and Problem Management.
Hands-on experience with a CMDB tool- Ivanti Neurons for ITSM including CI class modeling and discovery tools.
Excellent analytical, problem-solving, and documentation skills.
Ability to work collaboratively across technical and business teams.
Strong communication and stakeholder management skills.
Preferred
Automation tools for configuration management
Familiarity with cloud environments (Azure, AWS, GCP).
Knowledge of automation, discovery tooling, and scripting (e.g., PowerShell, Python).
Familiarity with audit and compliance framework
Knowledge of COV policies and standards.
Skills: Skill Required / Desired Amount of Experience Expertise Rating Move Experience designing and implementing Configuration Management policies, systems, and monitoring programs for enterprise environments. Required 8 Years Familiarity with implementing a CMDB with a specific emphasis on integrating Azure resources to support Change and FinOps activities. Required 8 Years Strong knowledge of Ivanti Neurons for ITSM CMDB capabilities Required 2 Years ITIL Foundation Certification Required ITIL intermediate/expert level certification Highly desired Knowledge of COV policies and standards Desired
Questions
Question 1
- security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment?
Please list candidate's email address.
Job #: 26-00118