Sr. Quality Systems Engineer

Title: Sr. Quality Engineer
Duration: 12 Months
Location: El Segundo, CA

The Team:

The Global Quality Systems Team manages quality systems across Mattel. The team is responsible for organizational change management, training, system administration, system development, and user support. The team works with leaders in the Quality, Safety, Regulations, and Compliance organization to ensure that all quality systems are meeting key objectives. The objectives are to ensure systems are being fully adopted, processes are aligned, and users are supported across Mattel. These objectives help to ensure that Mattel develops, manufactures, and ships quality products which are safe and regulatory compliant. This team is developing as Mattel embarks on a path of digital transformation for the Global Quality, Trust & Impact.

The Opportunity:

Mattel is currently seeking a remote position for a Sr. Quality System Engineer, you will support and enhance the electronic Certificate of Conformance (eCOC) process required for products imported into the United States. This position reports to the Solutions Architect of Global Quality Systems.

You will serve as the subject matter expert for all COC-related topics, partnering closely with IT, Quality, Regulatory, laboratories, and retailers. You will play a central role in ensuring that Mattel's eCOC process supports compliance with Consumer Product Safety Commission (CPSC) and U.S. Customs and Border Protection (CBP) requirements, including filings through Automated Commercial Environment (ACE) and the CPSC eFiling Portal.

You will translate business and regulatory requirements into clear technical direction, support system enhancements, and ensure a seamless experience for both internal teams and external retail partners.

What Your Impact Will Be:

You will have a significant impact on the digital transformation for the Global Quality, Trust & Impact.
In this position, you will:

Act as the global subject matter expert for Certificate of Conformance (COC) processes related to U.S. imports.

Own and continuously improve the end-to-end eCOC workflow, including integrations across Laboratory Information Management Sytem (LIMS), Google Big Query (GBQ), and Veeva.

Partner with IT to define business and system requirements for enhancements impacting COC generation, metadata, test report management, and CSV full message set creation.

Ensure alignment of system functionality with CPSC Portal and CBP ACE eFiling requirements.

Collaborate with laboratories to ensure test reports and supporting documentation are accurately generated and transmitted through the system landscape.

Support retailers performing direct import by gathering their eFiling requirements, providing guidance on CSV file creation, and troubleshooting submission issues.

Lead business-side project management activities for system implementations, upgrades, and regulatory-driven changes.

Oversee configuration, testing, validation, and user acceptance testing for eCOC-related system updates.



Support the Organizational Change Management and training team ensuring training are developed and delivered to internal and external users to understand how to download test reports, generate COCs, and create compliant CSV files.

Monitor regulatory updates and proactively assess impacts to systems and processes.

Serve as the escalation point for complex COC, test report, and importer-of-record issues.

What We're Looking For:

5 years of experience in systems engineering on compliance systems, or regulatory technology environments.

Bachelor's degree in Engineering, Computer Science, Information Technology, or related technical field.

Understanding of U.S. import compliance requirements related to CPSC, CBP, ACE, and electronic Certificate of Compliance filings are a plus.

Experience working with integrated systems such as LIMS, data warehouses, and document management platforms.

Trained in Veeva vault configuration and administration is preferred

Proven ability to translate regulatory and business requirements into clear technical specifications.

Experience working cross-functionally with IT teams, external partners, and business stakeholders.

Strong communication skills, comfortable leading meetings, training sessions, and discussions with both technical and non-technical audiences.

Experience supporting external customers or retail partners in compliance-related processes is a plus.

Project management experience with system implementations or enhancements.

Experience with SAFe Agile model and JIRA.

Must be comfortable with being on camera during virtual meetings and training sessions.

Ability to participate in meetings and calls outside of normal working hours (late night or early morning).

Willingness to work across global time zones as needed and travel approximately 10%.