SCA Engineer

Title - SCA Engineer

Duration of Project: 5 months

Type: Right to Hire - please make sure there are no restrictions on hiring

Location/Address: Remote - prefer candidates in ET or CT timezones

Travel: Yes - frequency being determined

Requirements

Position Overview

Engineer is responsible for all IT transition and integration tasks in support of acquired centers. The incumbent will evaluate and document current-state IT environments, determine technical environment strategy, and execute the transition of acquired entities to Client specifications.

What You'll Do At Insight

• Conduct discovery activities, including site visits and comprehensive documentation of the technical environment.
• Collaborate with impacted IT areas during planning and development of the future-state environment for each acquired center, ensuring full understanding of the current state and providing follow-up data as needed.
• Receive, configure, and arrange delivery of desktop hardware to centers ahead of IT cutover dates.
• Perform IT transition tasks, including:
• Development, execution, and sign-off of test plans.
• Installation of hardware (computers, servers, routers, switches).
• Installation, mapping, data migration, and on-site user setup of applications.
• Training center employees on issue logging procedures.
• Provide post-closing support and transition services to the Service Desk.
  
  

What You'll Need To Join Insight

• Bachelor's degree or equivalent experience required.
• Minimum of 4 years' experience in a technical support role.
• Exceptional analytical and organizational skills, with the ability to adapt to dynamic project environments.
• Relevant certifications or advanced degrees are a plus.
• Strong verbal and written communication skills with clients and teammates.
• Willingness to travel, including some weekends.
  
  

Technical Understanding

• Thorough understanding of desktop computer environments and issue resolution.
• Proficiency in database and system design.
• Knowledge of Internet, Intranet, and client/server architectures.
• Understanding of network and telecommunication infrastructure.
• Broad knowledge of Information Technology capabilities.
  
  

Communication Skills

• Effectively communicates relevant project information to leadership.
• Resolves and/or escalates issues in a timely fashion.
• Capable of conveying difficult or sensitive information professionally.
  
  

Physical Demands

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Regularly required to sit, talk, hear, and operate a computer, telephone, and keyboard.
• Specific vision abilities required include close vision due to computer work.
• Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.
  
  

Work Environment

The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Moderate noise (business office with computers, phones, printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for extended periods.
• Must be available to work nights and weekends
  
  

#TB_EN

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Job #: 25-46946